Customer Service Aftersales

Région
Zaventem, Flemish Brabant
Salaire
€2000 - €2900 per month
Publication
vendredi 8 février 2019
Date limite
vendredi 8 mars 2019
Réf
565790/001
Contact
Annabel Joris
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDD
Temps de travail
Temps plein

in Customer Service Aftersales you will work for a period of 6 months on an international market, being in charge of After Sales Service Coordination.

Client Details

Our client is an international company located in Zaventem.

Description

The main responsibilities of the Customer Service Aftersales:

  • Responsible for aftersales activities on your own international market (in Spanish, French and English)
  • First contact with customers about technical support calls.
  • Logging cases for service calls.
  • Follow up for parts shipments.
  • Liaising with customers regarding service visits.
  • Follow up of installations with customers & Logistics.
  • Maintain close working relationships with various departments to provide overall feedback to customers/sales people.
  • Make travel arrangements for Field Service Engineers.
  • Coordinate Shows - EMEA Region when required.

Profile

The ideal candidate for Customer Service Aftersales:

  • you have a very good knowledge of Spanish, French and English
  • you have experience in a customer oriented position (min. around 3 years)
  • you can work independently on your own market
  • you have experience in working remotely (mail/phone) with your customers and other departments worldwide
  • you like to work for an international company with a multicultural atmosphere
  • you are strong at problem solving and you don't mind following up on clients with complaints/problems in aftersales

Job Offer

You will do a temporary replacement of 6 months for the Spanish, French and English speaking markets.

You will receive proper trainig on the systems used and the products of the company.

For this position you will receive a nice salary package with fringe benefits.

The company has its EMEA office in Zaventem.