Consumer Engagement Services Manager - FMCG sector
- Employeur
- Michael Page
- Lieu
- Brussels
- Salaire
- Negotiable
- Date de clôture
- 27 mars 2019
Afficher plus
- Fonction
- Autre, Autre - général
- Secteur
- FMCG, FMCG - général
- Type de contrat
- CDI
- Temps de travail
- Temps plein
- Niveau d'expérience
- 5 à 10 ans d'expérience
Détails de l'offre
The client, a well known FMCG company active in Food & Beverages, is looking for a Consumer Engagement Services Manager - FMCG sector to join his Marketing Communication & Services team, in Brussels.
Client Details
The client is the world's leading nutrition, health and wellness company. Their mission is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. They are today offering a nice and challenging work environement.
Description
The Consumer Engagement Services Manager - FMCG sector will in charge of the following responsibilities:
- To transform into a strategic marketing tool, consumer communication in line with "Create Engaging Brand Experiences" winning actions.
- Lead the transformation of Consumer Services to Consumer Engagement Services in line with Consumer Services 2.0 approach & key success factors to become "one-face" to the consumer in all touchpoints (telephone, social media, websites etc).
- Be able to shape the Consumer Engagement Services for the future.
- Manage the process of refining consumer requests, complaints and recommendations, building a cumulated value added learning to quality and businesses, including "social listening" tools as well in the future.
- Manage the Consumer Engagement Services-team, who will be working in daily coordination with and as an extension of marketing teams, to build and amplify brand campaigns within the scope of CES touchpoints.
- Take the leadership and development of the Consumer Engagement Services team and make sure the guidelines and protocols are respected with a corporate mindset and approach.
- Be the partner with the different business stakeholders in order to build a strategic plan for the Consumer Engagement Services department and be ready for the future approach.
- Become the leader of management of "Engage" data quality and its compliance with "Pulse" data.
Profile
- Minimum 5-years' experience in areas including: consumer relations management
- With a very good knowledge of different digital tools and an affinity with this way of working (strategically and tactically)
- Experience in or ready for people management (including agency management)
- With a very good knowledge of French/English/Dutch
- Very good communication skills and Marketing skills
- Multi-task focus and strong Ability to network
- Influence, Negotiate, Inspire
- Who will organize and take strategic decisions with a structured approach
- Stress resistance who is who is used to manage and handle complaints
Job Offer
The salary package which include a company car will depend on the experience of the candidate.
Entreprise
At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
As an employer looking to hire, or a candidate aiming to grow your career, Michael Page offers you a team who understand your market, backed by the resources and expertise of a global network.
We specialise in the following disciplines: Banking & Financial Services - Engineering & Manufacturing – Finance - Healthcare & Life Sciences - Human Resources - Information Technology - Interim Management - Procurement & Supply Chain - Sales & Marketing - Tax & Legal
Together with Page Personnel, Page Executive and Page Outsourcing, Michael Page is part of PageGroup. We’re confident that our expertise will help you meet your recruitment or job search goals. Get in touch to find out more.
- Website
- http://www.michaelpage.be/index.html
- Téléphone
- 02/290 97 26
- Lieu
-
Marsveldplein (Bastion Tower) 5
Brussels
1050
BE
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