Customer Service Representative

Région
Brussels
Salaire
Negotiable
Publication
mardi 2 avril 2019
Date limite
jeudi 2 mai 2019
Réf
566937/001
Contact
Juline Decloitre
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

We have an exciting opportunity for an Customer Service Representative in our Customer Service team. Based in Brussels You will work closely with various teams as Sales, Procurement, Product Management, Transport, Warehouse & Quality

Client Details

The company is an international company actor in the Chemicals sector.

Leader on its market, it is located in Brussels.

Description

  • Provides new and existing customers with the best possible service in relation to sales order management, billing inquiries, shipment, service requests, suggestions and complaints.


  • Coordinates with other departments in handling sales orders
  • Ensure that all customer orders are entered into SAP accurately and in due time.

  • Extensive communication with internal & external partners

  • Accountable to register customer complaints, solve (together with others) issues and respond to queries .

  • Make sure that customer info is accurate and up-to-date in our ERP (SAP).

  • Ensure that the external sales team and colleagues are kept informed of any developments relevant to their accounts.

  • Meet and exceed the agreed performance objectives

Profile

  • Education ; Secondary education or equivalent experience
  • SAP knowledge and MS Office knowledge
  • Fluent in Dutch. French and English are nice to have
  • Team player
  • 3 years of relevant working experience in in a Customer Service environment
  • Strong understanding of customer and market dynamics an requirement
  • Well organized structured
  • Customer Service Minded
  • Job Offer

    You will work in a business-to-business environment, where you can build a growing international organization within Specialties.

    You have a lot of room for personal input and gets a lot of responsibility.

    You work in a team that is passionate to win every day, and where one is building relationships.

    We support you in your own development because our staff can really make a difference in this business!

    You will receive an attractive salary with fringe benefits (meal vouchers, group insurance ...)

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