Customer Service Manager (m/f) ad interim

Robert Half Management Resources is currently looking for a Customer Service Manager (m/f) ad interim.

The company, based in the Charleroi area, is internationally recognized in manufacturing and industry.

As Customer Service Manager ad interim (m/f), you will be responsible for the following tasks:

• manage a team of account coordinators (keep a high quality and continuity of service, develop efficiency, productivity and motivation of the team,…) ;
• manage the account coordinators team and ensure an efficient, cost effective and reliable execution of the "order to invoice" process while maintaining highest satisfaction of customers ;
• manage the day-to-day activities of the department ;
• set up KPI and monitor it to ensure client satisfaction ;
• analyse current processes, propose a new structure (linked to reach objectives) and implement it ;
• be a strong external interface with customers as well as internal linkage with sales, logistics and market management (develop and maintain efficient relationship with Sales Team, Credit Manager and Logistics teams) ;
• be the Change Management agent for the department ;
• …

The requested qualifications for this Customer Service Manager ad interim are :

• minimum 10 years of proven experience in Customer Service Management ;
• ability to manage and motivate a team ;
• proven track record in change management projects in Customer Service environments ;
• fluency in French, English and 1 more language (Dutch, German, Spanish, Italian,…) ;
• pro-active behaviour and pragmatic approach ;
• analytical skills and attention to detail ;
• CRM knowledge (SAP) and IT tools.

Interested in this position? Apply today with the reference : 06540-0010940144.

Lorsque vous postulez pour ce poste, vous reconnaissez avoir lu et accepté les termes suivants :

https://www.roberthalf.be/fr/legal-information/declaration-de-confidentialite