Robert Half

Customer Service Manager (m/f) ad interim

Robert Half
Hainaut, Charleroi
vendredi 12 avril 2019
Date limite
vendredi 26 avril 2019
Robert Half Belgium
Niveau d'expérience
> 10 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Robert Half Management Resources is currently looking for a Customer Service Manager (m/f) ad interim.

The company, based in the Charleroi area, is internationally recognized in manufacturing and industry.

As Customer Service Manager ad interim (m/f), you will be responsible for the following tasks:

  • manage a team of account coordinators (keep a high quality and continuity of service, develop efficiency, productivity and motivation of the team,…) ;
  • manage the account coordinators team and ensure an efficient, cost effective and reliable execution of the "order to invoice" process while maintaining highest satisfaction of customers ;
  • manage the day-to-day activities of the department ;
  • set up KPI and monitor it to ensure client satisfaction ;
  • analyse current processes, propose a new structure (linked to reach objectives) and implement it ;
  • be a strong external interface with customers as well as internal linkage with sales, logistics and market management (develop and maintain efficient relationship with Sales Team, Credit Manager and Logistics teams) ;
  • be the Change Management agent for the department ;

The requested qualifications for this Customer Service Manager ad interim are :

  • minimum 10 years of proven experience in Customer Service Management ;
  • ability to manage and motivate a team ;
  • proven track record in change management projects in Customer Service environments ;
  • fluency in French, English and 1 more language (Dutch, German, Spanish, Italian,…) ;
  • pro-active behaviour and pragmatic approach ;
  • analytical skills and attention to detail ;
  • CRM knowledge (SAP) and IT tools.

Interested in this position? Apply today with the reference : 06540-0010940144.

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