Robert Half

Customer Service Manager (m/f) ad interim

Recruteur
Robert Half
Région
Hainaut, Charleroi
Salaire
Negotiable
Publication
vendredi 12 avril 2019
Date limite
dimanche 12 mai 2019
Réf
06540-0010940144
Contact
Robert Half Belgium
Secteur
Industrie
Niveau d'expérience
> 10 ans d'expérience
Type de contrat
Intérim
Temps de travail
Temps plein

Robert Half Management Resources is currently looking for a Customer Service Manager (m/f) ad interim.

The company, based in the Charleroi area, is internationally recognized in manufacturing and industry.

As Customer Service Manager ad interim (m/f), you will be responsible for the following tasks:

  • manage a team of account coordinators (keep a high quality and continuity of service, develop efficiency, productivity and motivation of the team,…) ;
  • manage the account coordinators team and ensure an efficient, cost effective and reliable execution of the "order to invoice" process while maintaining highest satisfaction of customers ;
  • manage the day-to-day activities of the department ;
  • set up KPI and monitor it to ensure client satisfaction ;
  • analyse current processes, propose a new structure (linked to reach objectives) and implement it ;
  • be a strong external interface with customers as well as internal linkage with sales, logistics and market management (develop and maintain efficient relationship with Sales Team, Credit Manager and Logistics teams) ;
  • be the Change Management agent for the department ;

The requested qualifications for this Customer Service Manager ad interim are :

  • minimum 10 years of proven experience in Customer Service Management ;
  • ability to manage and motivate a team ;
  • proven track record in change management projects in Customer Service environments ;
  • fluency in French, English and 1 more language (Dutch, German, Spanish, Italian,…) ;
  • pro-active behaviour and pragmatic approach ;
  • analytical skills and attention to detail ;
  • CRM knowledge (SAP) and IT tools.

Interested in this position? Apply today with the reference : 06540-0010940144.

Lorsque vous postulez pour ce poste, vous reconnaissez avoir lu et accepté les termes suivants :

https://www.roberthalf.be/fr/legal-information/declaration-de-confidentialite

Postulez à l’offre: Customer Service Manager (m/f) ad interim

Vous avez déjà téléchargé un CV? Connectez-vous pour postuler instantanément

Postuler

Envoyer à partir de l'ordinateur

Ou importer depuis le Cloud

Votre CV doit être au format .doc, .pdf, .docx, .rtf, et ne pas dépasser 1Mo


4000 caractères restants

Autres communications marketing

Nous aimerions vous envoyer par e-mail des informations sur les postes disponibles et les services de www.references.be.

Tous les e-mails contiendront un lien dans le pied de page vous permettant de vous désabonner à tout moment


En postulant aux offres d’emploi sur www.references.be, vous acceptez nos conditions générales et notre politique de confidentialité.

Emplois similaires

Emplois similaires