Servicing Process Analyst - Medical Devices

Flemish Brabant, Leuven
vendredi 26 avril 2019
Date limite
dimanche 26 mai 2019
Pauline Swolfs
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Supporting function for Servicing Specialist and Supply Chain Planning department

Client Details

Our client is a leading multinational in the medical industry, located in Leuven/ Heverlee.


The main responsibilities of the Servicing Processes Analyst are:

1. Analysis and reporting

  • Provide backorder recovery schedule to peers regarding product availability
  • Report on open service order status and purchase orders related to service related activities, and work closely with vendors for improving delivery performance
  • Analyse and report on equipment status : contract, end of service life, location, financial implications
  • Send weekly and monthly reports to branches and business units.
  • Follow-up the purchase orders and their status as well as the related documents and timing.
  • Prepare monthly Supply Chain Planning reports & gather analysis feedback from the team, e.g. KPI dashboard, inventory status, backorder report, forecast & forecast accuracy, stock flow reports etc.

2. Ad hoc support towards the Supply Chain Planning team

3. Administrative tasks to support servicing processes specialist

  • Receive the documentation from third parties and forward this to the branch and/or business units.
  • Follow up invoicing with finance & accounting.
  • Create the delivery for orders in SAP.
  • Create purchase orders in SAP and communicate this to third parties.
  • Create service orders.
  • Generate purchase orders for additional invoices from third parties indirectly related to servicing of an equipment.
  • Responsible to create equipments (fixed assets) based on inventory requirements or new supply.
  • Process and finalize return orders from customer service department.
  • Keep related material master data updated


The candidate we are looking for has following requirements:

  • Bachelor degree or equivalent work experience
  • Attention to detail
  • SAP knowledge is an asset
  • Advanced MS Excel skills
  • Analytical skills
  • Strict adherence to working procedures and work in a structured way
  • Team player, able to work independently regarding the job context
  • Flexible and stress tolerant.
  • Good communicator
  • English (written and spoken)

Job Offer

Our client offers an attractive salary package within a multicultural environment and growing perspectives.