Servicing Process Analyst - Medical Devices

Supporting function for Servicing Specialist and Supply Chain Planning department

Client Details

Our client is a leading multinational in the medical industry, located in Leuven/ Heverlee.

Description

The main responsibilities of the Servicing Processes Analyst are:

1. Analysis and reporting

• Provide backorder recovery schedule to peers regarding product availability
• Report on open service order status and purchase orders related to service related activities, and work closely with vendors for improving delivery performance
• Analyse and report on equipment status : contract, end of service life, location, financial implications
• Send weekly and monthly reports to branches and business units.
• Follow-up the purchase orders and their status as well as the related documents and timing.
• Prepare monthly Supply Chain Planning reports & gather analysis feedback from the team, e.g. KPI dashboard, inventory status, backorder report, forecast & forecast accuracy, stock flow reports etc.

2. Ad hoc support towards the Supply Chain Planning team

3. Administrative tasks to support servicing processes specialist

• Receive the documentation from third parties and forward this to the branch and/or business units.
• Follow up invoicing with finance & accounting.
• Create the delivery for orders in SAP.
• Create purchase orders in SAP and communicate this to third parties.
• Create service orders.
• Generate purchase orders for additional invoices from third parties indirectly related to servicing of an equipment.
• Responsible to create equipments (fixed assets) based on inventory requirements or new supply.
• Process and finalize return orders from customer service department.
• Keep related material master data updated

Profile

The candidate we are looking for has following requirements:

• Bachelor degree or equivalent work experience
• Attention to detail
• SAP knowledge is an asset
• Advanced MS Excel skills
• Analytical skills
• Strict adherence to working procedures and work in a structured way
• Team player, able to work independently regarding the job context
• Flexible and stress tolerant.
• Good communicator
• English (written and spoken)

Job Offer

Our client offers an attractive salary package within a multicultural environment and growing perspectives.