Offre d'emploi : Service desk operator (H/F)

Recruteur
Allo interim
Région
Bruxelles (BE)
Publication
mardi 28 mai 2019
Date limite
vendredi 12 juillet 2019
Type de contrat
Intérim
Temps de travail
Temps plein
Langue(s) souhaitée(s)
Anglais, Français, Néerlandais

Job description:

  • Making an initial assessment of incidents, attempting to resolve. ​
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.


Profile :

  • Experience in a similar job
  • Excellent knowledge of all-round IT (Office, hardware, Windows …)
  • Experience with ticketing systems (Peregrine, HP Service Center…)
  • Knowledge of/or experience in ITIL environment is big advantage. ​
  • Fluent English and French
  • Capable of working in an international and multicultural environment
  • Team player and strong communication skills