Offre d'emploi : Service desk operator (H/F)

Allo interim
Bruxelles (BE)
mardi 28 mai 2019
Date limite
vendredi 12 juillet 2019
Type de contrat
Temps de travail
Temps plein
Langue(s) souhaitée(s)
Anglais, Français, Néerlandais

Job description:

  • Making an initial assessment of incidents, attempting to resolve. ​
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.

Profile :

  • Experience in a similar job
  • Excellent knowledge of all-round IT (Office, hardware, Windows …)
  • Experience with ticketing systems (Peregrine, HP Service Center…)
  • Knowledge of/or experience in ITIL environment is big advantage. ​
  • Fluent English and French
  • Capable of working in an international and multicultural environment
  • Team player and strong communication skills