Trading Partner - Customer Service

lundi 29 juillet 2019
Date limite
jeudi 12 septembre 2019
Juline Decloitre
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

The purpose of this role is to create and maintain trading accounts so the customers can trade electronically.


Client Details

The company is a key actor in the healthcare sector. They provide elctronic solution for hospitals and medical structured.

Located in the center of Brussels, they provide a highly international environment.


This position is responsible for, but not limited to the following duties:


  • * Register Healthcare provider and supplier customers on GHX exchange platforms, ensuring information recorded is accurate and reviewed on a regular basis.
  • * Manage the TPM Salesforce case queue and TPM mailbox by responding to enquiries or distributing tasks to appropriate departments / personnel as required.
  • * Manage and support the resolution of registration-related transactional alerts.
  • Identify and manage the outsourcing of specific repetitive registration tasks to 3rd party service provider, to manage workload and efficiency
  • * Support TPM team colleagues as required.
  • * Support Solutions Delivery team colleagues as required
  • * Use knowledge of registration process to identify potential areas of new collaboration to build on trading partnering opportunities and the utilisation of the GHX Exchange platform
  • * Compile ad hoc reports as required


Experience & Knowledge


  • * Min. 2 years working experience within a fast-paced commercial environment, working with large volume data, requiring follow-up contact with customers.
  • * Working knowledge of data input, ability to manage, sort data, produce reports, data base maintenance

    Skills & Competencies

    • * Proficient in the use of Microsoft Desktop Products
    • * Excellent communication skills, both written and verbal
    • * Customer focused and initiative taker
    • * Good problem-solving skills
    • * Analytical and structured approach
    • * Methodical, determined and persistent
    • * Good organizational and time management skills
    • * Ability to handle multiple tasks and prioritize
    • * Stress resilient
    • * Self-driven, autonomous, flexible to adapt to standards and concepts
    • * Ability to work with cross functional teams, internal and external Sales teams, External Suppliers, IT services
    • * Team player, as part of a European team, who lives our Company Values (Collaborate, Innovate, Inspire and Grow)
    • * Excellent/fluent in English - (written & verbal)

Job Offer

Great international company

Attractive salary package

Opportunity to work in a diverse and challenging function