Trading Partner - Customer Service

The purpose of this role is to create and maintain trading accounts so the customers can trade electronically.

Client Details

The company is a key actor in the healthcare sector. They provide elctronic solution for hospitals and medical structured.

Located in the center of Brussels, they provide a highly international environment.

Description

This position is responsible for, but not limited to the following duties:

• * Register Healthcare provider and supplier customers on GHX exchange platforms, ensuring information recorded is accurate and reviewed on a regular basis.
• * Manage the TPM Salesforce case queue and TPM mailbox by responding to enquiries or distributing tasks to appropriate departments / personnel as required.
• * Manage and support the resolution of registration-related transactional alerts.
• Identify and manage the outsourcing of specific repetitive registration tasks to 3rd party service provider, to manage workload and efficiency
• * Support TPM team colleagues as required.
• * Support Solutions Delivery team colleagues as required
• * Use knowledge of registration process to identify potential areas of new collaboration to build on trading partnering opportunities and the utilisation of the GHX Exchange platform
• * Compile ad hoc reports as required

Profile

Experience & Knowledge

• * Min. 2 years working experience within a fast-paced commercial environment, working with large volume data, requiring follow-up contact with customers.
• * Working knowledge of data input, ability to manage, sort data, produce reports, data base maintenance
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  Skills & Competencies

  • * Proficient in the use of Microsoft Desktop Products
  • * Excellent communication skills, both written and verbal
  • * Customer focused and initiative taker
  • * Good problem-solving skills
  • * Analytical and structured approach
  • * Methodical, determined and persistent
  • * Good organizational and time management skills
  • * Ability to handle multiple tasks and prioritize
  • * Stress resilient
  • * Self-driven, autonomous, flexible to adapt to standards and concepts
  • * Ability to work with cross functional teams, internal and external Sales teams, External Suppliers, IT services
  • * Team player, as part of a European team, who lives our Company Values (Collaborate, Innovate, Inspire and Grow)
  • * Excellent/fluent in English - (written & verbal)

Job Offer

Great international company

Attractive salary package

Opportunity to work in a diverse and challenging function