Offre d'emploi : Senior Customer Service Representative - pharmaceutical sector

Flemish Brabant, Leuven
€3200 - €3800 per month
jeudi 29 août 2019
Date limite
dimanche 13 octobre 2019
Sacha de Potter
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Challenging Senior position where you'll be providing valuable support to a Key Account Manager and to your own Key Customers across the EMEA pharmaceutical industry.

Client Details

Our client is a multinational company active in the healthcare and pharmaceutical industries.

Their EMEA offices are located in Leuven and are easily reachable by public transport.

You'll find a very multicultural and stimulating working environment that creates a very open atmosphere.


As Senior Customer Service Representative you will be the link between the supply chain and the sales departments. An efficient order follow-up, after sales services and client support to assigned accounts, will be your main responsibilities. On top of that you'll also provide excellent support to an assigned Key Account Manager.

  • Ensure a complete and correct order flow from order to delivery to invoice
  • Create and send out the adequate export documents when needed
  • Arrange budget friendly and efficient transportation for distribution of goods
  • Answer sales and product related queries from internal and external customers
  • Ensure the monthly sales forecast for your account portfolio


As a Senior Customer Service Officer, you have had a first experiences in a similar role of more or less 5 years.

Below are other key skills you'll need:

  • Good knowledge of Excel and SAP
  • Perfectly fluent in English, written and spoken
  • Knowledge of Dutch, German or French is an asset
  • Previous experience preferably in an international environment : understanding of export documents and incoterms
  • Affinity with health-care and pharmaceutical industries

Job Offer

Our client is offering you a long-term position after a successful interim period. You'll have the opportunity to join a dynamic and committed Customer Service team in Leuven, within an ever-growing health-care leader. You'll be rewarded with an attractive base salary with interesting extra-legal benefits.