Customer Service Representative - Dutch & English

As Customer Service Representative - Dutch & English you will be responsible for international order management from A-Z. This will be for a temporary mission until June 2020, possible to be extended or become permanent.

Client Details

Our client is an international FMCG company, located in the North of Brussels (Grimbergen).

Description

Your tasks as a Customer Service Representative - Dutch & English:

• handle an international client portfolio
• handle the order-to-delivery cycle, process all orders (using SAP) and follow up on them from A-Z
• maintain daily contact with your customers to keep them updated
• deliver all information concerning the status of their orders, delivery dates, product availability, problems with deliveries, etc
• resolve problems as they occur
• handle return requests and back orders
• prepare all necessary documents for invoicing and handle credit notes
• Assisting and supporting sales representatives in the field, e.g. delivering customer and sales data, supporting fairs

Profile

The profile of the Customer Service Representative - Dutch & English:

• you preferably have a bachelor degree
• you have minimum 3 years of relevant experience in order desk or customer service
• you have knowledge of SAP
• you are perfectly fluent in Dutch, German and English
• you are passionate and positive minded
• you are dynamic, flexible and pro-active
• you have a strong sense of responsibility and autonomy
• you thrive in a multicultural environment
• you can handle a rapidly changing environment

Job Offer

For this position you will work on a temporary base until end of June 2020. Possibility of extension or fixed contract afterwards.

Possibility to work full time or 4/5th.

You receive a very attractive salary package and be part of a multicultural, innovative international company with a great atmosphere and teamspirit.