Customer Service Representative Benelux

As a Customer Service Representative Benelux you will be the interface between a customer portfolio and the company, located in Zaventem.

Client Details

Our client is an international company located in Zaventem and active in the Healthcare sector.

Description

As a Customer Service Representative Benelux you will be responsible for:

• being the interface between the customer base (distributors and direct customers) and different departments in the company.
• Primary point of contact for the customer by phone and mail.
• handling the whole order-to-delivery cycle: handle incoming orders and ensure the shipment.
• following up on deliveries and handle problems as they occur.
• ensuring that the logistics and invoicing are managed properly.
• following up on all customer requests and take necessary actions to resolve customer claims and issues.
• being in charge of the administrative follow up (initiate returns, handle credit notes, etc.)
• making sure that all customer information is up to date.
• supporting improvement initiatives.

Profile

The ideal candidate:

• Perfect level of Dutch, French and English
• Relevant experience is a plus, ideally in an international B2B environment
• Excellent communication skills and commercial attitude
• Good knowledge of MS Office
• fast and eager learner
• Great team player, working together to reach a common goal
• Positive and enthusiastic mindset
• Dynamic and upbeat personality
• Result oriented and accurate

Job Offer

The Customer Service representative Benelux will be part of a great, dynamic team.

You will get the chance to work for an innovative international company and develop yourself, take initiative and be valued.