Customer Service Representative - Project SAP Hana

As Customer Service Representative - Project SAP Hana, you will be responsible for international order management from A-Z and support the manager in the implementation phase of SAP Hana.

This will be for a temporary mission until June 2020, possible to be extended or become permanent.

Client Details

Our client is an international FMCG company, located in the North of Brussels (Grimbergen).

Description

Your tasks as a Customer Service Representative - Project SAP Hana:

50% Support of the Customer Service Manager & Team in the implementation and roll out of SAP Hana, supporting the project during the testing phase.

50% day to day order to delivery management:

• handle an international client portfolio
• handle the order-to-delivery cycle, process all orders (using SAP) and follow up on them from A-Z
• maintain daily contact with your customers to keep them updated
• deliver all information concerning the status of their orders, delivery dates, product availability, problems with deliveries, etc
• resolve problems as they occur
• handle return requests and back orders
• prepare all necessary documents for invoicing and handle credit notes
• Assisting and supporting sales representatives in the field, e.g. delivering customer and sales data, supporting fairs

Profile

The profile of the Customer Service Representative - Project SAP Hana:

• you preferably have a bachelor degree
• you are strong with IT systems and are a fast learner
• very good knowledge of SAP & Excel
• you have ideally minimum 3 years of relevant experience in supply chain, order desk or customer service
• you are perfectly fluent in English + 1 other European language
• you are passionate and positive minded
• you are dynamic, flexible and pro-active
• you have a strong sense of responsibility and autonomy
• you thrive in a multicultural environment
• you can handle a rapidly changing environment

Job Offer

For this position you will work on a temporary base until end of June 2020. Possibility of extension or fixed contract afterwards.

Possibility to work full time or 4/5th.

You receive a very attractive salary package and be part of a multicultural, innovative international company with a great atmosphere and teamspirit.