Temporary Customer Service - SAP

you'll be responsible for delivering customer service to one or more of our major accounts ensuring that customer requirements are met and orders are processed appropriately.

Client Details

• FMCG Company
• Anderlecht

Description

• Day to day management of customer requirements for a specific RB key customer/s.

• Manages and processes customer orders

• Analyses service drivers and leads improvement initiatives to deliver best in class service performance.

• Collaborates with key stakeholders and those who influence service performance; including Commercial teams, Supply Planning, freight and warehousing service providers to address ways to improve customer satisfaction

• Reports weekly KPI's for Service Levels and customer indicators internally and externally

• Short stock management, including allocation of critical items to Australian customers

• Updates KPI Scorecards for major RB customers

• Investigates and validates credit claims and looks at ways to reduce order errors

• Liaises with account managers (internal / external) to provide customer insights and identify opportunities

Profile

• Dutch native / English proficiency
• Experience with SAP
• Experience in Customer Service

Job Offer

• Attractive Salary package
• Starting date : ASAP
• 4 months contract