Customer Service Representative - German/French/Dutch
- Employeur
- Page Personnel Belgium
- Lieu
- Bornem, Antwerp
- Salaire
- Negotiable
- Date de clôture
- 29 sept. 2020
Afficher plus
- Fonction
- Achat / Vente, Support vente / administration, Import-export
- Secteur
- Commerce / Commerce de gros, Commerce / Commerce de gros - général
- Type de contrat
- CDI
- Temps de travail
- Temps plein
- Niveau d'expérience
- 2 à 5 ans d'expérience
Détails de l'offre
Are you looking for a challenging Customer Service job in a dynamic, international company? Are you fluent in Dutch, French, German and English? This is your job!
Client Details
Our client, an international player in the medical/pharmaceutical sector, is looking for a driven and experienced Customer Service Representative for the Domestic Market.
The company is easy accessible by car.
Description
The aim of the position is to coordinate and handle all customer requests and demands in order to grow our business, increase market share, increase market knowledge and reach the commercial goals. You will support clients in different ways:
- Process customer purchase orders
- Communicate current lead times for customer purchase orders to the customer
- Monitor shipping dates on all open orders, following up with Supply Chain Department to ensure prompt shipment
- Confirm the shipment of the orders to the Import/Export department
- Manage forecasting systems
- Assist customers in defining their choices
- Advise the customers on any legislations matters
- Examine complaints from the customer and communicate to QA, TSM and Marketing Management by registering the complaint within 48 hours after reception in a centralized tool
- Use empowerment to solve complaints in an efficient and satisfactory way for the customers following the established guidelines as described in the procedures
- Check forecasts/needs and proactively chase for sales and information
- Utilise customer relationship by gaining information on their potential, new products and competitive activity. Keep Marketing informed on trends and new market information
In general:
- Client contact
- Contact with internal departments (Finance, Supply Chain, Import/Export,...)
- Handle any customer inquiry accurately - with the assistance of other departments - providing product related and technical information as requested
- Organise the follow-up of all administrative tasks and actions as indicated in the visit reports and telephone contacts
- Keep abreast of all changes within the company (new products, new policies, changes in legislation,...) in order to provide the customers with the most recent information at all times
Profile
- Bachelor degree
- +/- 5 years of relevant working experience (customer service, sales support, internal sales,...)
- Fluent in Dutch, French, German en English
- Driven
- Pro-active
- You love to work
- Immediately available
Job Offer
- Salary + extra benefits
- Strong, ambitious and dynamic company
- Continuously changing market
Entreprise
At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
As an employer looking to hire, or a candidate looking for an opportunity, Page Personnel offers you a team of specialist consultants who know your sector inside out and can meet your goals within tight timelines.
We specialise in the following disciplines: Accounting & Finance - Banking & Financial Services - Human Resources – Insurance - Procurement & Supply Chain - Sales Administration - Sales & Marketing - Secretarial & Business Support
Together with Michael Page, Page Executive and Page Outsourcing, Page Personnel is part of PageGroup. We’re confident our expertise and time-sensitive solutions will help you meet your recruitment or job search goals. Get in touch to find out more.
- Website
- http://www.pagepersonnel.be/index.html
- Téléphone
- +32 2 290 97 26
- Lieu
-
Marsveldplein (Bastion Tower) 5
Brussels
1050
BE
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