Offre d'emploi : Customer service medewerker (m/v)

Région
ETTERBEEK
Publication
vendredi 2 octobre 2020
Date limite
lundi 2 novembre 2020
Réf
UNQ-BE
Contact
Unique Brussel Customer
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDD
Temps de travail
Mi-temps

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Job Description

Sales and commercial assistance :

  • Improve the relationship with the customers and the loyalty
  • Promote the range of services by cross-selling operations
  • Launching communication operations by phone (new services, new stations, …) decided by the management
  • Assist SR & SO for operational requests and administration
  • Back up other team member of the customer service
  • Explain the Extranet & Fleet/drivers application to customers
  • Do regular visits to top customers with SR

Back Office :

  • Respond on requests from customers / other affiliates / other internal services / partners. (telephone, mail)
  • Claims follow-up
  • Contracts & filing : check, have them signed, check if specific delegation (rebates & rfp) are validated by competent manager, check if credit has been validated by CM, input in CRM, orders, Scan of documents and specific agreements, send copy of contract to customer.
  • Contracts amendments & new orders of cards, passangos & other services. Filing in customer files of specific agreements and / or delegations to be validated
  • Administration Follow-up « dépassement clients » and « retour Passango » & send specifications to VAT partner
  • Follow-up web orders
  • Post

Network :

  • Stock Management (Back-Up)
  • Manual fillings
  • Fraud follow-up
  • Follow-up and communication concerning network breakdowns

Credit :

  • Managing of prepaid accounts
  • Bad Debt & follow up of refused/declined direct debits
  • Follow up : alerts 80% outstandings + call to notify top customers

Others

  • Communication actions decided by the Benelux Country Manager
  • Translation requests by head office of for internal / external communication

Context and environment

  • +/- 1000 customers
  • Growing company and leading the market of automatic distribution of diesel by cards
  • Business with high financial risk + high turnover figures

Aims

  • Having a high reactivity to satisfy customers
  • Handling good with administration concerning customer files
  • Helping Management and Sales rep/officers



Job Requirements

  • Customer minded
  • Capacity to convince
  • Detail-oriented, organized
  • Having a commercial feeling in helping customers
  • Team spirit
  • Good sense of business and figures
  • Dutch / French / English



Salary and Benefits

een CDD-contract van 6 maanden (met mogelijkheid op evolutie naar CDI) Hoofdzetel te Brussel