German speaking Customer Service Representative

As German speaking Customer Service Representative you will give support to Sales and manage a customer portfolio from order to cash within the DACH region.

Client Details

Our client is an international company active in a technological industry, with HQ in Halle.

Description

Your main responsibilities as German speaking Customer Service Representative will be:

• offer pre-sales support to the Sales department: work closely together with local sales team, prepare and issue quotations, give support in tender management
• assist on price and margin setting and exchange customer and market data
• receive, validate and process sales orders (check price - and product specifications, delivery specifications, terms & conditions, etc.)
• act as point of contact for your customer portfolio
• strong collaboration with internal stakeholders such as sales, SC, logistics, finance, etc.
• manage the whole order to delivery cycle, including preparation of export administration
• verification and follow up of payments
• manage issues as they occur, handle after sales problems and claims and take necessary action

Profile

Who are we looking for?

• very fluent in German and English. Any other language such as Dutch is a big asset
• knowledge of SAP or another ERP system is a must
• good knowledge of Excel, being IT literate
• a clear Drive, Motivation and Eagerness to perform
• ideally a Bachelor or Master degree in a relevant field (international trade, economics, etc.)
• a first experience in a relevant position (customer service, logistical administration, order management)
• strong communication sills and customer oriented approach
• very good teamplayer, as you will work closely together with your team (serve as each others back up) and across departments
• a proactive and self-starter attitude

Job Offer

You will start on a replacement contract for +- 6 months, with the possibility of a long term contract in case you show to be a valuabl teammember and have the willingness to prove yourself.

You will have the chance to take on a challenging position, dealing with the whole cycle from pre sales support to the Sales Department, up until management of the complete order-to-cash cycle within an international context.

you will gain a rich experience, combining commercial support, logistical administration and customer relationship management.

On top of having a diversified job content, you will be part of a great team with supportive team members and management.

You will receive a nice and complete salary package with fringe benefits.