Offre d'emploi : Customer Service Representative DACH

Région
Grimbergen, Flemish Brabant
Salaire
€2000 - €3200 per annum
Publication
lundi 16 novembre 2020
Date limite
jeudi 31 décembre 2020
Réf
JN -112020-1241932
Contact
Annabel Joris
Secteur
FMCG, Non-Food
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

Manage a Customer Portfolio from Order to Delivery and give commercial support to Sales, focused on the DACH market.

Client Details

Our client is a fast evolving and market leading company with EMEA HQ located in the North of Brussels (Grimbergen region).

Description

As Customer Service Representative DACH you will be in charge of

  • Receive and process sales orders from your customers or sales representatives located in the DACH region.
  • Follow up of the order up until delivery in SAP.
  • Act as SPOC for your customer portfolio: handle inquiries and claims from your customer base concerning price, product, order status, etc.
  • Proactive problem solving: handle logistical issues as they occur, in close collaboration with logistics and transport partners
  • Manage Logistical and financial Administration: initiate returns, manage back orders and ensure a correct follow up of orders, issue credit and debit notes and follow up on payments.
  • Work closely together with internal stakeholders such as sales, finance, logistics, etc.

Profile

The ideal Customer Service Representative DACH:

  • very strong knowledge of German and English. any other EU language is a big asset.
  • Proven knowledge of SAP and good command of Excel.
  • At least 2-5 years of relevant experience in order management and customer service.
  • Ideally worked for a fast paced company with international trade of goods.
  • Strong communication skills and client oriented attitude
  • High will to deliver qualitative customer service, always seeking for ways to improve customer satisfaction with commercial mindset
  • Proactive and self-starter attitude
  • very strong teamspirit and flexible, openminded personality to fit an international, multicultural team
  • able to think and act autonomously, high feeling of responsibility
  • able to handle a fast moving, changing and evolving environment and its challenges

Job Offer

As Customer Service Representative DACH you will become part of a dynamic, openminded and passionate team of international colleagues within the EMEA market.

Working for the HQ in Grimbergen, you will have an A-Z responsibility in your position and work for a company that encourages input, ideas and pro-activity from their members.

Next to being part of a dynamic, growing and healthy company, you will receive a nice salary package with fringe benefits.