Offre d'emploi : Customer Service Representative DACH

Manage a Customer Portfolio from Order to Delivery and give commercial support to Sales, focused on the DACH market.

Client Details

Our client is a fast evolving and market leading company with EMEA HQ located in the North of Brussels (Grimbergen region).

Description

As Customer Service Representative DACH you will be in charge of

• Receive and process sales orders from your customers or sales representatives located in the DACH region.
• Follow up of the order up until delivery in SAP.
• Act as SPOC for your customer portfolio: handle inquiries and claims from your customer base concerning price, product, order status, etc.
• Proactive problem solving: handle logistical issues as they occur, in close collaboration with logistics and transport partners
• Manage Logistical and financial Administration: initiate returns, manage back orders and ensure a correct follow up of orders, issue credit and debit notes and follow up on payments.
• Work closely together with internal stakeholders such as sales, finance, logistics, etc.

Profile

The ideal Customer Service Representative DACH:

• very strong knowledge of German and English. any other EU language is a big asset.
• Proven knowledge of SAP and good command of Excel.
• At least 2-5 years of relevant experience in order management and customer service.
• Ideally worked for a fast paced company with international trade of goods.
• Strong communication skills and client oriented attitude
• High will to deliver qualitative customer service, always seeking for ways to improve customer satisfaction with commercial mindset
• Proactive and self-starter attitude
• very strong teamspirit and flexible, openminded personality to fit an international, multicultural team
• able to think and act autonomously, high feeling of responsibility
• able to handle a fast moving, changing and evolving environment and its challenges

Job Offer

As Customer Service Representative DACH you will become part of a dynamic, openminded and passionate team of international colleagues within the EMEA market.

Working for the HQ in Grimbergen, you will have an A-Z responsibility in your position and work for a company that encourages input, ideas and pro-activity from their members.

Next to being part of a dynamic, growing and healthy company, you will receive a nice salary package with fringe benefits.