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German Speaking Customer Service Representative

Employeur
Page Personnel Belgium
Lieu
Flemish Brabant, Grimbergen
Salaire
€2000 - €3200 per month
Date de clôture
4 janv. 2021

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Fonction
Achat / Vente, Service clientèle
Secteur
FMCG, Non-Food
Type de contrat
CDI
Temps de travail
Temps plein
Niveau d'expérience
0 à 2 ans d'expérience

Détails de l'offre

Manage a Customer Portfolio from Order to Delivery and give commercial support to Sales, focused on the DACH market.

Client Details

Our client is a fast evolving and market leading company with EMEA HQ located in the North of Brussels (Grimbergen region).

Description

As German Speaking Customer Service Representative you will:

  • Receive and process sales orders from your customers or sales representatives located in the DACH region.
  • Follow up of the order up until delivery in SAP.
  • Act as SPOC for your customer portfolio: handle inquiries and claims from your customer base concerning price, product, order status, etc.
  • Proactive problem solving: handle logistical issues as they occur, in close collaboration with logistics and transport partners
  • Manage Logistical and financial Administration: initiate returns, manage back orders and ensure a correct follow up of orders, issue credit and debit notes and follow up on payments.
  • Work closely together with internal stakeholders such as sales, finance, logistics, etc.

Profile

The ideal German Speaking Customer Service Representative:

  • very strong knowledge of German and English. any other EU language is a big asset.
  • Proven knowledge of SAP and good command of Excel.
  • At least 2-5 years of relevant experience in order management and customer service.
  • Ideally worked for a fast paced company with international trade of goods.
  • Strong communication skills and client oriented attitude
  • High will to deliver qualitative customer service, always seeking for ways to improve customer satisfaction with commercial mindset
  • Proactive and self-starter attitude
  • very strong teamspirit and flexible, openminded personality to fit an international, multicultural team
  • able to think and act autonomously, high feeling of responsibility
  • able to handle a fast moving, changing and evolving environment and its challenges

Job Offer

As German Speaking Customer Service Representative you will become part of a dynamic, openminded and passionate team of international colleagues within the EMEA market.

Working for the HQ in Grimbergen, you will have an A-Z responsibility in your position and work for a company that encourages input, ideas and pro-activity from their members.

Next to being part of a dynamic, growing and healthy company, you will receive a nice salary package with fringe benefits.

Entreprise

At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.  We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

As an employer looking to hire, or a candidate looking for an opportunity, Page Personnel offers you a team of specialist consultants who know your sector inside out and can meet your goals within tight timelines.

We specialise in the following disciplines: Accounting & Finance - Banking & Financial Services - Human Resources – Insurance - Procurement & Supply Chain - Sales Administration - Sales & Marketing - Secretarial & Business Support

Together with Michael Page, Page Executive and Page Outsourcing, Page Personnel is part of PageGroup. We’re confident our expertise and time-sensitive solutions will help you meet your recruitment or job search goals. Get in touch to find out more.

Nous trouver
Website
Téléphone
+32 2 290 97 26
Lieu
Marsveldplein (Bastion Tower) 5
Brussels
1050
BE

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