Customer Service officer

The Customer Support Specialist actively takes part in client support and product exchange procedures, both over the phone and through e-mail.

Client Details

• IT solutions company
• Located in anderlecht
• Clients in the fashion industry
• International scope

Description

Responsibilities

● Handling customers inquiries, problems or questions over the phone or through e-mails

● Handling product exchange logistics by insuring the shortest possible exchange procedures

● Updating the internal data base with any modifications or changes on the present status of our customers

Profile

● Languages : German mother tongue, good verbal and written skills in Dutch and in English French would be a plus to communicate with team mates and colleagues

● Proficiency in MS Office and call center equipment/software programs

● Outstanding communication and interpersonal skills

● Autonomous, organized and stress resistant

● Positive and patient

● Interest and/or knowledge of audio video players and IT networks represents an additional asset.

● Previous experience in technical customer service/Help desk is also an asset

Job Offer

A salary in line with experience and market conditions. You will benefit from a group insurance, an hospitalization insurance (DKV) as well as meal vouchers and eco-cheques

● You have the opportunity to join an international company that offers you a stable and long term position.

● Offices situated in an accessible location, near a Ring exit. A private bus also serves our offices from and to Brussels-South train station

● A company organization based on a flat hierarchy, where you can easily exchange with your managers