Offre d'emploi : Customer Service Representative

3 jours restants

Région
Brussels
Salaire
Negotiable
Publication
lundi 18 janvier 2021
Date limite
jeudi 4 mars 2021
Réf
JN -012021-1999178
Contact
Thibault Dallemagne
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

You'll join a dynamic and international team and insure total customer satisfaction. You are the first point of contact for customers regarding sales, customer service, logistics and claims.

Client Details

Our client is a dynamic and international company located in the center of Brussels.

Description

As Customer Service Representative you are responsible for:

  • Supporting the sales teams throughout the entire process.
  • Direct customer contact via phone, mail and face to face when needed. You are the first point of contact for the customer regarding sales, customer service, logistics and claims.
  • Creation and handling of orders from A to Z: confirmation, delivery, tracking and after sales activities whenever needed (billing issues, complains, changes…)
  • Collaboration in sales and marketing projects
  • Analysing claims from customers regarding volume and quality.

Profile

  • You're perfectly bilingual Dutch/French with a good level of English. German is a plus.
  • A first meaningful experience in Customer Service is a plus.
  • You feel at ease with IT tools such as MS Office and CRM/ERP programs (SAP is a plus).
  • You have an affinity with sales
  • You are proactive, dynamic, a good communicator.
  • You can think out of the box and are a problem solver.
  • You can work independently but you are also a good team player.

Job Offer

You'll join an international and dynamic company that provides top of the line training and a competitive salary package.

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