Offre d'emploi : Customer Service Representative

You'll join a dynamic and international team and insure total customer satisfaction. You are the first point of contact for customers regarding sales, customer service, logistics and claims.

Client Details

Our client is a dynamic and international company located in the center of Brussels.

Description

As Customer Service Representative you are responsible for:

• Supporting the sales teams throughout the entire process.
• Direct customer contact via phone, mail and face to face when needed. You are the first point of contact for the customer regarding sales, customer service, logistics and claims.
• Creation and handling of orders from A to Z: confirmation, delivery, tracking and after sales activities whenever needed (billing issues, complains, changes…)
• Collaboration in sales and marketing projects
• Analysing claims from customers regarding volume and quality.

Profile

• You're perfectly bilingual Dutch/French with a good level of English. German is a plus.
• A first meaningful experience in Customer Service is a plus.
• You feel at ease with IT tools such as MS Office and CRM/ERP programs (SAP is a plus).
• You have an affinity with sales
• You are proactive, dynamic, a good communicator.
• You can think out of the box and are a problem solver.
• You can work independently but you are also a good team player.

Job Offer

You'll join an international and dynamic company that provides top of the line training and a competitive salary package.