Offre d'emploi : Customer Care Officer

Région
Etterbeek
Salaire
Negotiable
Publication
vendredi 22 janvier 2021
Date limite
mercredi 24 février 2021
Réf
JN -012021-2001033
Contact
Juline Decloitre
Secteur
FMCG, Non-Food
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As a Customer Care Representative you are the beating heart of our organization. Together with your colleagues you are responsible for excellent customer service on a daily basis.

Client Details

  • Belgian company
  • Sustainability oriented
  • Located in Brussels

Description

Your tasks are :

  • Act as the first point of contact for all customer inquiries from your region and manage complete order to cash process.
  • Provide appropriate solutions to claims in collaboration with other departments.
  • Advise and provide information about our products, commercial policies , T&Cs to your customers.
  • Act as an Ambassador by promoting the collection and visiting customers.
  • Share new ideas to optimize team-work, automation and process improvement.

Profile

We are looking for :

  • Prior experience in a similar position preferred (ideally in the textile and fashion industry)
  • Excellent in German (native) with a fluent command of English. Dutch/French are a plus.
  • Excellent organisational, interpersonal and communication skills to deal with customers and other departments.
  • Customer-centric mindset
  • Stress resistant and flexible, particularly during high season

Job Offer

  • permanent function
  • great working environment
  • fashion industry
  • international mindset