Offre d'emploi : Customer Service Representative

Région
Brussels
Salaire
Negotiable
Publication
mardi 2 février 2021
Date limite
vendredi 19 mars 2021
Réf
JN -022021-2004258
Contact
Thibault Dallemagne
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As a Customer Service Representative you are the heart of the company. Together with your team you are in charge of providing excellent customer service to our clients.

Client Details

Our client is a renowned B2B brand that is active in the fashion industry that is growing rapidly, with a strong focus on style and sustainability.

Description

  • You are the first point of contact for all customer questions
  • You manage orders from A to Z.
  • You handle claims and find solutions in collaboration with other departments.
  • You consult and advise your customers on our products and commercial policies.
  • You promote our brand and collection by visiting customers.
  • You share new ideas to optimise team-work, automation and process improvement.

Profile

  • You have a first relevant experience in a similar position (ideally in the fashion industry)
  • You speak excellent Dutch and French, good knowledge of English is a plus.
  • You have Excellent phenomenal, interpersonal and communication skills to deal with customers and other departments.
  • You have a strong customer-centric mindset
  • You are reliable, stress resistant, and flexible
  • You are cheerful, dynamic, flexible and always positive.

Job Offer

  • You will join a company driven by a strong belief in sustainability and respect for people & the planet
  • You will join a medium-sized company that strives in a growing environment that puts a strong focus on personal development where initiatives and creativity are recognised and encouraged.
  • A young international and dynamic team, driven by passion for our brand, our products and community.
  • A competitive salary package with many fringe benefits.

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