Offre d'emploi : After Sales Engineer
Our client is an autonomous entity that is part of a large group of international renown. For this customer located in Nivelles specializing in electric motors, we are looking for a : After Sales Engineer ( H/F/X)
As After Sales Engineer, your tasks are multiple and can be categorized in this way ;
- Daily Tasks : introduce new cases, update and close finished cases in the Returns spreadsheet , answer technical requests from customers (e-mails, phone calls, etc), analyze warranty requests and give proper feedback to customers, following the guidelines and warranty policy, communicate the elegible/pertinent warranty cases / quality issues cases with factories, issue documentation, data sheets, drawings, certificates as per customer request
- Weekly Tasks : perform inspections of returned motors in the workshop and issue reports, review and update all ongoing issues, crosscheck phisically x registered products in stock 012, and assure correct destination (scrap, stock 01, etc.), lead field visits (technical problems, warranty requests, services in general), prepare offers for service cases, including spare parts when related with after sales issues
- Monthly Tasks : visit or receive customer for discussion of ongoing after sales cases (under request )
You are a junior or experienced industrial engineer? You have one to several years of experience in the industrial sector? You know how to manage your stress and know how to deal with customer complaints ? Our client offers you a CDI contract accompanied by an attractive salary package.