Offre d'emploi : Client support Specialist

Région
Etterbeek
Salaire
Negotiable
Publication
lundi 1 mars 2021
Date limite
jeudi 15 avril 2021
Réf
JN -032021-2174161
Contact
Juline Decloitre
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

The Customer Service Assistant is responsible for the management of daily operations in the Back-Office. He/She works close together with the Sales Representatives, Sales Officers and the Credit Manager. In general he/she is the interface for the different services within the organization.

Client Details

  • International Company
  • Located in the center of brussels
  • Great working environment

Description

Sales and commercial assistance :

  • Improve the relationship with the customers and the loyalty
  • Promote the range of services by cross-selling operations
  • Launching communication operations by phone (new services, new stations, …) decided by the management
  • Assist SR & SO for operational requests and administration
  • Back up other team member of the customer service
  • Explain the Extranet & Fleet/drivers application to customers
  • Do regular visits to top customers with SR

Back Office :

  • Respond on requests from customers / other affiliates / other internal services / partners. (telephone, mail)
  • Claims follow-up
  • Contracts & filing : check, have them signed, check if specific delegation (rebates & rfp) are validated by competent manager, check if credit has been validated by CM, input in CRM, orders, Scan of documents and specific agreements, send copy of contract to customer.
  • Contracts amendments & new orders of cards, passangos & other services. Filing in customer files of specific agreements and / or delegations to be validated
  • Administration Follow-up « dépassement clients » and « retour Passango » & send specifications to VAT partner
  • Follow-up web orders
  • Post

Network :

  • Stock Management (Back-Up)
  • Manual fillings
  • Fraud follow-up
  • Follow-up and communication concerning network breakdowns

Credit :

  • Managing of prepaid accounts
  • Bad Debt & follow up of refused/declined direct debits
  • Follow up : alerts 80% outstandings + call to notify top customers

Others

  • Communication actions decided by the Benelux Country Manager
  • Translation requests by head office of for internal / external communication

Profile

Dutch / French / English

  • Customer minded
  • Capacity to convince
  • Detail-oriented, organized
  • Having a commercial feeling in helping customers
  • Team spirit
  • Good sense of business and figures

Job Offer

  • Growth opportunities inside an international group
  • Attractive salary package

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