Offre d'emploi : Client support Specialist

The Customer Service Assistant is responsible for the management of daily operations in the Back-Office. He/She works close together with the Sales Representatives, Sales Officers and the Credit Manager. In general he/she is the interface for the different services within the organization.

Client Details

• International Company
• Located in the center of brussels
• Great working environment

Description

Sales and commercial assistance :

• Improve the relationship with the customers and the loyalty
• Promote the range of services by cross-selling operations
• Launching communication operations by phone (new services, new stations, …) decided by the management
• Assist SR & SO for operational requests and administration
• Back up other team member of the customer service
• Explain the Extranet & Fleet/drivers application to customers
• Do regular visits to top customers with SR

Back Office :

• Respond on requests from customers / other affiliates / other internal services / partners. (telephone, mail)
• Claims follow-up
• Contracts & filing : check, have them signed, check if specific delegation (rebates & rfp) are validated by competent manager, check if credit has been validated by CM, input in CRM, orders, Scan of documents and specific agreements, send copy of contract to customer.
• Contracts amendments & new orders of cards, passangos & other services. Filing in customer files of specific agreements and / or delegations to be validated
• Administration Follow-up « dépassement clients » and « retour Passango » & send specifications to VAT partner
• Follow-up web orders
• Post

Network :

• Stock Management (Back-Up)
• Manual fillings
• Fraud follow-up
• Follow-up and communication concerning network breakdowns

Credit :

• Managing of prepaid accounts
• Bad Debt & follow up of refused/declined direct debits
• Follow up : alerts 80% outstandings + call to notify top customers

Others

• Communication actions decided by the Benelux Country Manager
• Translation requests by head office of for internal / external communication

Profile

Dutch / French / English

• Customer minded
• Capacity to convince
• Detail-oriented, organized
• Having a commercial feeling in helping customers
• Team spirit
• Good sense of business and figures

Job Offer

• Growth opportunities inside an international group
• Attractive salary package