Offre d'emploi : Customer Service Expert

Région
Brussels
Salaire
Negotiable
Publication
mardi 2 mars 2021
Date limite
vendredi 16 avril 2021
Réf
JN -032021-2175201
Contact
Thibault Dallemagne
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

You'll join a dynamic and international team and insure total customer satisfaction. You are the first point of contact for customers regarding sales, customer service, logistics and claims.

Client Details

Our client is a key player in the Pharmaceutical industry and an international supplier & distributor of chemicals, solvents & intermediates worldwide. Their headquarters are located in the heart of Brussels and easily accessible via public transport.

Description

  • Ensure customer satisfaction by providing excellent onboarding, technical support and personal service to our customers
  • Consult on improving existing workflows and documents by creating the ideal set-up in our platform
  • By doing so, become an expert in the field of our product and a trusted person for advice and support
  • Identify customer issues and bug reports by finding the source of the problem and look for prompt and appropriate solutions
  • Assist, by phone or through written support, to any of the customer's questions and concerns regarding the service
  • Communicate with your colleagues of the development team regarding current or ongoing issues and follow-up on finding solutions
  • Peform Order Entry/Management for all Pharma Customers (i.e. Wholesalers, Hospitals, Pharmacies) and all Order Types.
  • Handling of Complaints and Returns according to internal Procedures;

Profile

  • You have at least 5 years experience, ideally in a technical or start-up environment
  • You are enthusiastic about technology with demonstrated technical aptitude towards new solutions and applications.
  • You have excellent verbal and written communication skills in French and Dutch. Knowledge of other languages is a big plus.
  • You are passionate about helping people and able to empathise with the specific needs and technical acuity of each customer.
  • You have an analytical mind that loves to translate a multitude of complex processes and documents into clear and more efficient workflows.
  • Are organised and work with an eye for detail and you just love that 'finishing touch' that gives your work a little extra.

Job Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;