Offre d'emploi : Customer Service Assistant GER-EN-FR
7 jours restants
- Temps de travail
- Temps plein
Profile Group has specialized in selection and recruitment for 30 years for a very wide range of companies. Our goal is to help you in your job search, to optimize your solicitation process and to enhance your skills to succeed in a good interview.
We are looking for a Customer Service Assistant GER-EN-FR for one of our clients located in the center of Hainaut. Our client is a company operating in an industrial environment offering high-end products.
You occupy a very dynamic and varied position and you report directly to the Customer Service manager. You work primarily for the German-speaking markets (Germany, Austria, Switzerland) as well as for export (Spain, England and Eastern Europe).
Specifically, your main tasks are as follows:
As support for external sales representatives (administrative support, communication, etc.), you write product offers and ensure follow-up and reminders
Together with the technical services, you carry out the basic calculations for shaped products and confirm them to the customers
You are responsible for managing customer orders: encoding, confirmation, tracking until shipment and transport organization and monitoring
In close collaboration with your colleagues in the sales department (internal and external sales representatives), but also with other departments (logistics, production, development, communication, quality and accounting), you ensure the proper order execution
Real point of contact for your customers, you provide telephone support, answer basic technical questions, manage the introduction of complaints and ensure follow-up in collaboration with external sales representatives
You carry out all customer and prospect reminders via all communication channels
You welcome customers from your area during site visits/loading
You are comfortable and proactive in using an integrated ERP as well as monitoring the CRM tool of the field sales team
You have a similar successful professional experience of at least 3 years, ideally within an international Customer service
You have a perfect command of German and English (written and spoken) and have good knowledge of French. You are able to hold a sustained conversation with customers in German and English, you understand and easily write letters and emails in these 2 languages.
You master the Microsoft Office suite and have already worked with an ERP and a CRM
You have excellent commercial skills and you are particularly attracted to support and advisory functions
You are organized, rigorous, persevering and able to manage multiple tasks by establishing your priorities
You are independent while also enjoying working in a team
You are stress resistant, flexible, proactive and dynamic
You are solution-oriented and dare to take initiatives
You have good communication skills, with all types of personalities. You show diplomacy and assertiveness.
A permanent job with a full-time contract (39h/week) within a Belgian company in full evolution producing and marketing a range of quality products
An attractive salary with meal vouchers of € 8 and other advantages (insurances, ecocheques, gift vouchers, etc.)
A dynamic and varied function with a lot of autonomy and possibilities for development in a family and friendly atmosphere.
To apply in 1 STEP:
Prepare your CV,
Click on “APPLY NOW” and upload your CV.
Contact person: Virginie Hoorelbeke