The Dehon Group is an international family business employing around 700 people operating in more than 40 countries and headquartered in Paris and Brussels. One of its main activities is the distribution of industrial products for the HVAC markets, such as refrigerants, heat transfer fluids, industrial gases, oils, etc. In the Benelux they operate as 2 well-known brands, each with its own corporate identity, product lines and customer profiles.
Given the growth of its activity, the Dehon Group is looking for a
CUSTOMER SERVICE IMPORT - EXPORT
We are looking for a Customer Service with affinity for transport, import, export and customs. You manage your clients' files from A to Z and make sure that all administrative activities are carried out. Thanks to you, each order arrives on time and correctly at its destination and all the necessary documents are in order.
Your day to day
You are in daily contact with your customers, suppliers, drivers, customs, ...
You follow the orders and their transport and intervene in case of difficulties
You organize each transport for your client in compliance with the regulations and you provide the necessary documentation
You resolve any issues and keep each party informed of the situation
You manage all the import and export documents for your customers
You manage the purchases and sales administration
You check all customs documents
You follow all orders and their payments
You speak and write English very well. Fluent Dutch and/or French is an asset
You have a first administrative-logistical experience: ideally you have a basic knowledge of the formalities related to export, customs, import, air freight, ...
You are administratively strong and very versatile
You can set your own priorities and you are very solution oriented and stress resistant
You are dynamic, precise and you like to follow guidelines and procedures
You can work independently and make decisions, but you also enjoy working in a team
You are eager to learn, curious and able to quickly put new learning support into practice
You are responsible and take your files to heart from A to Z.
You are good at monitoring and you always keep a 360 ° view of what is going on
You like to work hard and double check your own work: you check if all procedures have been followed and if all documents are correctly drafted and are on file
You are part of a very diverse team and consider it as an enrichment in your work
You have an open mind and you manage change well
You are computer proficient and learn new programs quickly
Full-time position with an permanent contract
A pleasant working environment, a well-established team and an interesting subject
Tailored internal training with development opportunities
Good salary with attractive extra-legal benefits