German speaking Customer Service

You will be the main point of contact for all customer enquiries related to your company's biggest clients (1/3 of annual turnover). You will be working on the french and German markets.

Client Details

Our client is a major player in the fashion industry located at the outskirt of Brussels.

Description

- You are in charge of order management

- You provide an excellent follow up, from order to delivery

- You are in charge of invoicing and credit notes

- You stay in touch with clients daily and assist them with anything they need

- You act as the medium between the customer and all departments in the company

- You are in charge of handling claims and provide an excellent follow up

- You identify cross selling opportunities and act upon them

- You analyse processes and constantly work towards improving them

Profile

- You speak french and German fluently. Any additional language is a plus

- You have at least 3 years of experience in an order to delivery/cash function

- You have experience with an ERP system and have a good knowledge of Excel

- You are customer oriented

- You are proactive, a team player and you can think analytically

Job Offer

A full-time contract with an attractive salary package (including fringe benefits).
A stimulating function that you can continue to develop.
A unique career with opportunities for development.
A place in a dynamic team with an excellent working atmosphere.
An international environment where you can practice languages and continue to develop them.
An environment where additional training is offered and encouraged.