Offre d'emploi : Customer Care Team Leader

1 jour restant

Région
Auderghem
Salaire
Negotiable
Publication
lundi 3 mai 2021
Date limite
jeudi 17 juin 2021
Réf
JN -042021-2557778
Contact
Juline Decloitre
Secteur
Autre
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As a Telesales Manager, you will be responsible for setting sales targets, training Telesales staff, implementing sales strategies, monitoring the performance , and handling escalated customer complaints.

Client Details

  • Located in Auderghem
  • Business Services Company
  • Growing and stable company

Description

Telesales Manager Responsibilities:

  • Meeting with sales managers to discuss Telesales strategies.
  • Training junior Telesales staff.
  • Writing sales scripts and customer answer sheets.
  • Implementing sales strategies.
  • Managing the Telesales team and assisting junior staff.
  • Monitoring the performance of the sales team.
  • Setting weekly and monthly sales targets.
  • Maintaining customer relationships.
  • Handling escalated customer complaints.
  • Compiling and presenting sales reports.

Profile

Telesales Manager Requirements:

  • Bachelor's degree in Marketing, Human Services or similar field.
  • Previous experience working as a Telesales Manager.
  • Experience in Telesales preferred.
  • Strong managerial and sales skills.
  • Ability to multitask.
  • Good verbal and written communication skills.
  • Ability to work well under pressure.
  • Ability to write and present reports.
  • Strong organizational skills.

Job Offer

  • Long term position
  • Great salary package