Customer Care Team Leader

As a Telesales Manager, you will be responsible for setting sales targets, training Telesales staff, implementing sales strategies, monitoring the performance , and handling escalated customer complaints.

Client Details

• Located in Auderghem
• Business Services Company
• Growing and stable company

Description

Telesales Manager Responsibilities:

• Meeting with sales managers to discuss Telesales strategies.
• Training junior Telesales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the Telesales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.

Profile

Telesales Manager Requirements:

• Bachelor's degree in Marketing, Human Services or similar field.
• Previous experience working as a Telesales Manager.
• Experience in Telesales preferred.
• Strong managerial and sales skills.
• Ability to multitask.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present reports.
• Strong organizational skills.

Job Offer

• Long term position
• Great salary package