Customer Service Representative

This job is very interactive as you will work with key departments (Supply Chain, Quality, Finance).You will also be in charge of order process from A to Z and will be part of a dynamic and united team.

Client Details

Global company in the chemical sector.

Through our best-in-class capabilities and a collaborative, team-oriented approach, we are reimagining the role of distribution, to help our customers and suppliers innovate and grow.

Description

Your key tasks will be:

• To process orders effectively and accurately in SAP including check with Supply Chain / Warehouse / Finance
• To inform customers about possible anomalies concerning delivery
• To verify of incoming orders on quantity and availability
• To send order confirmation and check best delivery date
• To follow-up back order list
• To enter all quality issues into the system
• To supply the customer with documentation, MSDS, TDS & COA of the existing product range
• To follow-up existing customer contracts on take-off and validity period
• To administer data linked to the customer profile in SAP
• To communicate all packaging issues to the customer and follow up
• To solve payment issues linked to incorrect invoices (debit- and credit notes)
• To manage and follow-up sample orders

Profile

You are meant for this job if you have:

• Experience in order administration and first line customer support
• A good knowledge of Dutch, French and English.
• Knowledge of SAP
• High organisation skills
• Good telephone personality skills
• A service- and solution-oriented mind

Job Offer

• Long term contract
• Be part of a solid company leader in the sector
• Integrate a people oriented team