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Customer Service Representative - Pharmaceutical

Employeur
Page Personnel Belgium
Lieu
Zaventem, Flemish Brabant
Salaire
€2800 - €3200 per month + meal vouchers, insurance
Date de clôture
23 juil. 2021

Détails de l'offre

My client is looking for a trilingual (English, Dutch, French) and experienced Customer Service Representative.

Client Details

My client is an international transportation company, focusing on the pharmaceutical industry. Meaning: they transport organs, vaccines, etc. all over the world for Belgian companies.

Description

The Customer Service Representative is responsible for communication and contact with customers and prospects. He or she is responsible for the operational follow-up of shipments: pick-up, packaging, customs, airfreight, dispatching, delivery.

Main tasks are:

  • Communication with suppliers and contacts involved: drivers, airlines, customs
  • Inter Company communication: colleagues from Operations or Customer Service and other departments such as Sales and Administration, other international offices
  • Develop customer relationships
  • Plan and execute shipment orders
  • Prepare and submit written quotes to customers
  • Provide customer specific reporting
  • Be a key player in booking and cutting waybill
  • Receive and reply to enquiries via email, phones and throughout our internal IT system
  • Monitor and track ongoing shipments, react to any deviations
  • Communicate temperature results asap after delivery, check and note any deviations.
  • Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
  • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

Profile

  • You are fluent in English, Dutch AND French (other languages are benefit but not essential)
  • You have an in depth knowledge of Microsoft Word, Excel, Power Point and Outlook and other IT programs
  • You have customer service experience in other business to business industries, with consultative and problem skills will be considered
  • You have gained experience in the logistics sector (Freight forwarder, other Courier Company, Airline, handling agent, pharmaceutical company, etc.)
  • You provide strong organisational skills and pay attention to detail
  • You resolve issues quickly and efficiently

Job Offer

You will arrive in a team where you will have 15 helpfull and experienced Customer Service colleagues. It is an international company, with its HQ in UK. For the office in Belgium you work for the Belgian market, shipping products all over the world.

The permanent contract comes with an all inclusive salary: meal vouchers, eco-vouchers, pension plan, hospitality insurance, transportation reimbursement, and end of year bonuses based on company target.

Entreprise

At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.  We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

As an employer looking to hire, or a candidate looking for an opportunity, Page Personnel offers you a team of specialist consultants who know your sector inside out and can meet your goals within tight timelines.

We specialise in the following disciplines: Accounting & Finance - Banking & Financial Services - Human Resources – Insurance - Procurement & Supply Chain - Sales Administration - Sales & Marketing - Secretarial & Business Support

Together with Michael Page, Page Executive and Page Outsourcing, Page Personnel is part of PageGroup. We’re confident our expertise and time-sensitive solutions will help you meet your recruitment or job search goals. Get in touch to find out more.

Nous trouver
Website
Téléphone
+32 2 290 97 26
Lieu
Marsveldplein (Bastion Tower) 5
Brussels
1050
BE

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