Offre d'emploi : Dispatcher - Resource Planner
As Dispatcher - Resource Planner, you will be supporting projects both in installation and maintenance, planning technicians and allocating resources, including high level customer support.
Our client is an international, innovative technological company located at the West side of Brussels (region of Dilbeek).
As Dispatcher - Resource Planner your main responsibilities will include:
- handle demands of customers and maintain a transparent, open line of communication with all stakeholders, in light of sharing key information.
- coordinate installation and maintenance projects correctly, respecting internal procedures, guidelines and specifications.
- optimal scheduling of field technicians and resources, guaranteeing an efficient planning and execution.
- analysing and forecasting of available resources and putting in place necessary actions to ensure a smooth resource planning
- working in close collaboration with internal departments (operations, logistics, sales, technical department)
As Dispatcher - Resource Planner, you have the following competencies:
- bilingual Dutch and French
- ideally minimum of 2-5 years of experience in a similar position (Dispatching, Customer Service, Planning)
- a bachelor degree or equivalent by experience
- very good knowledge of Ms Office (Excel) is required
- SAP knowledge is a big plus
- very strong problem solving skills, able to work on ad hoc requests and adapt with ease
- solution oriented, able to set priorities
- strong analytic mind, to analyse, forecast and plan necessary resources
- a very 'hands on' personality: taking charge, working independent and taking initiatives
- very strong level of communication, for both internal and external interactions
- customer oriented: striving for a high level of customer satisfaction
As Dispatcher - Resource Planner, you will be part of Global leading company, known for its innovative character.
you will receive a very nice and complete salary package, flexible working hours and possibility to work from home.