Offre d'emploi : Customer Service Representative - French speaking clients

Région
Antwerp, Aartselaar
Salaire
Negotiable
Publication
mardi 7 septembre 2021
Date limite
vendredi 22 octobre 2021
Réf
JN -082021-3560932
Contact
Annelies Boons
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

Are you looking for a challenging A-Z Customer Service position in an international environment in region of Antwerp? Do you like client contact and responsibility? Fluent in English and French? Apply below.

Client Details

Our client, a Belgian manufacturer and distributor, is actively looking for a Customer Service Representative as an extension of the current team.

This company has an international scope and is fast growing. Currently they are looking for a new colleague to expand and support the Middle East & African Market

The company is located in the region of Aartselaar and can easily be reached by car. The connection with public transport is less evident.

  • Commercial Assistant
  • (International) Sales Support
  • CSR

Description

As Customer Service Representative for the Middle East & African Market you are responsible for following tasks:

  • You will be responsible for the entire order-to-cash process; from order processing and follow-up to shipping, invoicing and after sales
  • Configure the most optimal container/truck load
  • Provide support to the Account Managers in your region
  • Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists, ... in consultation with the account managers
  • You act as a central point of contact for the distributors in your region
  • You are the key figure between the internal organisation and the customer. You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing ...)
  • You will work in close contact with production to avoid peaks in the productions and supply chain
  • You will be responsible for the shipments (preparations of the needed documents, arrangement of the shipments, follow-up,...)
  • Handle Letters of Credit
  • Daily customer contact in which you will be responsible for implementing and translating the commercial strategy: upselling / cross-selling, pushing marketing & promo actions, collecting & mapping customer information in the CRM, ...

You will report to the Sales Support Coordinator of your region.

Profile

  • You have relevant experience in Customer Service positions (order to cash) or you are a motivated junior profile with interest in export
  • You speak fluent English and French, knowledge of Dutch is a plus
  • You like internal (traffic department, sales, marketing) and external (clients, distributors) contact
  • Diplomatic and assertive communication style
  • You are a born problem solver
  • You are a result oriented team player
  • Accurate and stress-resistant

Job Offer

  • After a successful interim period, you will receive a permanent contract
  • Competitive salary package (insurances, meal vouchers €8, 29 holidays…)
  • Dynamic and international team
  • Flexible working hours
  • Fast-growing and successful organization
  • Varied position with lots of opportunities
  • Training and development

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