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Customer Facing Specialist

Employeur
Page Personnel Belgium
Lieu
Anderlecht
Salaire
Negotiable
Date de clôture
4 déc. 2021

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Fonction
Achat / Vente, Service clientèle
Secteur
FMCG
Type de contrat
CDI
Temps de travail
Temps plein
Niveau d'expérience
2 à 5 ans d'expérience

Détails de l'offre

The Customer Operations Specialist is part of the Customer Excellence Team within Operations.

Client Details

  • FMCG Worlwide company
  • Leader of the market
  • Located in Anderlecht
  • International environment

Description

You are the first point of contact for the customer regarding communication of several (operational) sales, customer service and logistics related topics.

  • External Focus: contact person for your customers with regards to sales administration, customer service and logistics related topics such as: productportfolio management including listing and delisting process. Follow-up of order & delivery issues, including logistic complaints. Operational promo management including: communicating customer specific promo documents, product information sheets & visuals, … .
  • Internal focus: alignment about customer specific topics with internal colleagues/departments such as: Short-Term Allocation Specialists, logistics , masterdata or customer development.

Core tasks

  • Daily monitoring of problems in customer orders in collaboration with the order-to-cash HUB.
  • Signaling, monitoring and communication tot the customer of order-related problems such as critical out-of-stocks, non-compliance to agreed ordering conditions etc. .This requires perception management skills and commercial sensitivity when commercial counterparts at the customer side need to be informed.
  • Pro-active information exchange with the customer about changes in products or assortments (for example: Masterdata, packshots, …)
  • Spotting potential improvements in the operational collaboration, both commercialy and in Supply Chain, between Unilever, the customer, logistic service providers and other suppliers as well as implementing these improvements together with the Customer Facing Agent.

Responsible for taking action on issues that customers flag within the agreements between Unilever and the customer.

  • Keeping customers informed about any masterdata changes and planning of product introductions and switcthes with the buying and ordering departments at the customer side.
  • Analysing requests for returns and informing the Operations Excellence hub for processing the request if approved.

Profile

FR/NL or NL/FR languagues

First experience with customer contact

Required skills

  • Communication skills
  • Time & priority management
  • MS office
  • Influencing skills

Required competencies

  • Pro-active mindset
  • Continuous improvement
  • Goal-oriented
  • Affinity with sales
  • Team commitment
  • Custom

Job Offer

  • Great salary package
  • Evolution possibility
  • Good working environment

Entreprise

At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.  We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

As an employer looking to hire, or a candidate looking for an opportunity, Page Personnel offers you a team of specialist consultants who know your sector inside out and can meet your goals within tight timelines.

We specialise in the following disciplines: Accounting & Finance - Banking & Financial Services - Human Resources – Insurance - Procurement & Supply Chain - Sales Administration - Sales & Marketing - Secretarial & Business Support

Together with Michael Page, Page Executive and Page Outsourcing, Page Personnel is part of PageGroup. We’re confident our expertise and time-sensitive solutions will help you meet your recruitment or job search goals. Get in touch to find out more.

Nous trouver
Website
Téléphone
+32 2 290 97 26
Lieu
Marsveldplein (Bastion Tower) 5
Brussels
1050
BE

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