Customer Service Coordinator - FMCG

As Customer Service Coordinator - FMCG you will work on Order to Delivery management and will be included in optimizations, KPI analysis & reporting and Supply Chain projects.

Client Details

Our client is an international leader active in FMCG with office in Brussels.

Description

As Customer Service Coordinator - FMCG your main responsibilities will include:

• order management process from A-Z in SAP
• optimising order patterns and delivery processes
• contact person for customer portfolio
• develop strong relationships with internal stakeholders such as demand planning, warehouse, supply planning, sales and field department
• Manage customer interface tools and suggest improvements where possible
• KPI reporting and follow up, including root cause analysis and actions
• analysis of sales results in collaboration with the sales & marketing teams
• support the customer service manager closely and act as the 'go-to' person in her absence
• support ad hoc supply chain projects

Profile

The ideal Customer Service Coordinator - FMCG has the following competencies:

• Very strong level of French and English, at least a good level of Dutch is required
• Higher degree in Supply Chain oriented education and/or experience in similar role
• Very good level of Excel (advanced) is a must
• Experience with SAP is a big plus. Otherwise, being IT-literate is required.
• strong, fluent communication skills, easy going and good level of speech
• very customer oriented problem solver
• strong analytic skills
• proactive and hard working, 'what else can I do' mindset

Job Offer

Next to a challenging job content, you will actively contribute to building this department. As you are part of an internationally active company with an innovative approach and stimulating work environment, you will have many future possibilities based on your personal development.

You will receive a very nice package including an attractive remote working policy.