Customer Service Representative - Italian and English

You will ensure coordination and follow-up of all aspects related to the complete handling of orders placed by customers for multiple product lines.

Client Details

In international chemical company located in Diegem.

Description

You are responsible for tasks and actions in accordance with internal and external regulations such as ISO, OE, etc. This is a professional support function, with focus on coordination and administration of the order process and this according to processes & procedures.

Your key responsibilities

• Responsible for the coordination and follow-up, until completion orders across all departments; this includes product enquiries, credit, product availability, delivery, invoicing and payment,…
• Responsible for timely and accurate processing in SAP of order entries, order acknowledgements, price updates
• Responsible for handling documents (packing list, invoices, certificates,…)
• Responsible for maintaining contact with Customers, Sales Managers, Materials Management Coordinators, Logistics Coordinators, Finance Department, fellow CSR's.

Profile

• Good language skills: Italian and English, advanced level both in speaking and writing, French is a plus.
• Computer literacy: MS Office expert level, SAP basic knowledge is mandatory
• You have a bachelor degree or equivalent by experience;
• 2-3 years' experience in a similar position in an international environment within export or customer service, and foreign trade knowledge would be a plus;
• You have the drive and passion for customer service;
• You are very interested to learn about foreign trade and vessel operations;
• You have excellent communication and priority management skills;
• You are a team player, pro-active thinker, problem solver with a hands-on mentality;
• You are eligible to work in Belgium

Job Offer

You will start on weekly basis contracts, with the possibility to be prolonged after January 2022 or the proposition of a permanent contract after 6 months.