Offre d'emploi : Customer Officer - Cosmetics Company

2 jours restants

Région
Auderghem
Salaire
€2800 - €3000 per month
Publication
mercredi 27 octobre 2021
Date limite
samedi 11 décembre 2021
Réf
JN -102021-4507804
Contact
Juline Decloitre
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDD
Temps de travail
Temps plein

The CUSTOMER SERVICE OFFICER ,responsible for a wide range of activities related to customer requests, deliveries, client master data creation and adaptation, invoicing, payment collection etc.

Client Details

  • Cosmetics company
  • Located in Auderghem
  • Part of international group
  • middle / small company mindset

Description

  • Maintain, based on commercial conditions template our commercial agreements and conditions in our current CRM system and in a later stage in SAP upon request from Trade team or any other appointed responsible.
  • Maintain (create or update) approved Price List in current CRM system and in a later stage in SAP based on commercial policy templates upon request from the Trade team or any other authorised party.
  • Act as a first point of contact for all customer related queries mostly via telephone and e-mail
  • Handle all customers claims & returns in an efficient, professional & timely manner and provide resolutions.
  • Share relevant information with internal stakeholders (Commercial, Finance, country manager ...) on a regular basis, such as status/alerts on order portfolio execution.
  • Collaborate with logistics providers to monitor deliveries and solve any issues. Monitor supply chain interfaces and stock reconciliation.
  • Perform operational tasks related to customer Master Data maintenance
  • Invoice all our customer.

Profile

  • Proven experience in a similar role (minimum 2 years)
  • Use of Excel
  • Hands on mentality and not afraid of complexity
  • Autonomous and well organized
  • Interpersonal and communication skills with a business & customer focus mindset
  • Analytical
  • Positive attitude even in complex situation
  • ERP system knowledge (SAP is a nice to have but not a must)
  • Cross functional team experience
  • Oral & written fluency in French & Dutch (English is a plus but not mandatory)

Job Offer

A dynamic and inspiring work environment in which you can develop your skills within a competent team.