Helpdesk Support Technician
- Employeur
- Profile Group
- Lieu
- Liège
- Date de clôture
- 8 déc. 2021
Afficher plus
- Fonction
- IT / Internet, Helpdesk / support ICT
- Secteur
- Sciences - Recherche / Développement, Chimie et pharmacie - général
- Type de contrat
- CDI
- Temps de travail
- Temps plein
Détails de l'offre
La société
Profile Group has specialized in selection and recruitment for over 30 years for a wide range of companies. Our objective is to help you in your job search, to optimize your application process and to enhance your skills in order to succeed in a good interview.
For a company located in the Liège, we’re looking for an Helpdesk support technician.
Function
You report to the International IT Systems Manager.
Your responsibilities are the following:
- Provide 1st/2nd line IT helpdesk support
- Maintains helpdesk tickets, prioritising work, updating steps for corrective action, and communicates with customers any timescales and progress reports as required
- Creating and updating knowledgebase articles for end users and other IT personnel
- Configuring, maintaining, and troubleshooting a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners and other peripherals
- Supporting users and troubleshooting issues with a range of systems including:
- IFS Applications (7.5 & 10)
- Salesforce Sales Cloud
- Power BI
- Microsoft Office / Office 365
Profile
- You have a bachelor’s degree in an IT field
- You have minimum 1+ years working in either an application or desktop support role
- You’ve solid working knowledge of Microsoft Windows desktop and server operating systems
- You’ve a strong working knowledge of Microsoft Office applications (O365)
- You must be able to speak English and French fluently
- You’ve excellent interpersonal and communication skills
- You’ve excellent problem solving and customer service skills
- You’re able to work well under pressure and independently
- You’re able to establish and maintain effective working relationships with coworkers, managers, and clients
- Any exposure to ERP / CRM systems or reporting technologies would be advantageous
- Basic SQL query writing experience would be beneficial
Offer
You are joining a dynamic & fast-growing environment at the cutting edge of technology and innovation in a global company with great human values, which encourages its teams to take initiatives that contribute to its success.
INTERESTED? For more information: Call ANAELLE HENRARD at the number: 0470 40 77 30
Entreprise
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