Offre d'emploi : Customer service Manager

Région
CHARLEROI
Publication
mardi 4 janvier 2022
Date limite
vendredi 4 février 2022
Réf
UNQ-BE
Contact
Unique Charleroi Office
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
CDD
Temps de travail
Temps plein

Our client performs well in the health sector



Job Description

As a customer service manager, your tasks are :

  • Ensuring that customers’ demands / agreements are transferred within our internal systems.
  • Planning of (not scheduling) customers’ demands into our systems in such a manner that capacity can be reserved and that production efficiency can be optimized (forecasts).
  • Ensuring that customers’ expectations are met or exceeded, ensuring on time and correct deliverables and education of customers for harmonization.
  • Follow-up of fulfillment of commitments.
  • Maintaining (and improving) relations with customers.
  • Processing orders fluently.
  • Process and follow-up of customers’ specifications, requirements.
  • Inform customers in case of arrears and give new delivery periods.
  • Create and dispatch the customers’ invoices.
  • Find solutions, together with all departments involved in order to fulfill commitments.
  • Keeping customer files up-to-date.
  • Pro-active communication with customers.
  • Follow-up of forecasts/planning.
  • Maintain good contacts between our customers, our different departments and area sales management.
  • Inform customers about production lead times.
  • Handling of all customer complaints and follow up with the relevant department(s)
  • Assist new projects and lead customers’ request internally to ensure reply provided to customers.
  • Report on a regular basis to General Manager.
  • Inform General Manager about irregularities.



Job Requirements

As a customer service manager, your profile is :

  • Graduate in Economics, Foreign Trade or equivalent
  • Minimum 5 year experience in a similar function
  • Excellent written & spoken knowledge of English anf French
  • A 3rd language is an asset (Dutch, German, Spanish or other)
  • Diplomatic, dynamic, enthusiastic, motivated, pro-active, reliable, strong communication & organizational skills
  • Team and project leader



Salary and Benefits

  • We offer you a 2 months interim contract (temporary replacement)
  • We offer competitive compensation and extra legal benefits such as meal vouchers and travel expenses
  • We guarantee stimulating work with friendly colleagues within a team of experts
  • We strongly recommend working for our client for the following reasons: an international company, safety and quality oriented with a global network.