Offre d'emploi : Bilingual German/French Customer Care Officer
- Recruteur
- Page Personnel Belgium
- Région
- Brussels
- Salaire
- Negotiable
- Publication
- mardi 11 janvier 2022
- Date limite
- vendredi 25 février 2022
- Réf
- JN -012022-4571069
- Contact
- Ariel Matatu
- Fonction
- Achat / Vente, Service clientèle
- Niveau d'expérience
- 2 à 5 ans d'expérience
- Type de contrat
- CDI
- Temps de travail
- Temps plein

- German Customer Care Officer
- Bilingual in German and French
- Shift Working hours
- Home working
Client Details
- Transport services
Description
- Be the point of contact by phone or by mail
- After-sales Service: ensure the customer requirement by telephone of the products / services, provide expert advice to customers and manage the after-sales files in order to contribute to the achievement of the objectives of the organisation.
- Treatment of questions & complaints
- Respond, qualitatively and within a limited time frame, to customers' questions mainly by telephone and if necessary via other communication channels in order to maintain the customer relationship in line with the defined standards and with the required reactivate
- Develop and maintain professional knowledge and technical skills in the area of Customer Service in order to maximise them and apply them optimally within the organisation
Profile
- Fluent in German, English/French. Dutch is a plus
- 2-3 years minimum in Customer Service or relevant roles
- You like to take initiatives and multitask
- You are flexible in terms of function
- Quick learner, commercially driven
- Proactive, dynamic and positive mindset
- Good skills on MS Office
Job Offer
- Permanent Contract
- Home Working