Programme Manager English/French

For its Executive Education programmes, Solvay Lifelong Learning is looking for full-time Program Managers with great communication, education development & project management skills, and a customer-oriented mindset. Working in English and French, and in blended learning environment. 

ABOUT SOLVAY BRUSSELS SCHOOL LIFELONG LEARNING EDUCATION

Solvay Lifelong Learning’s mission is to meet the learning needs of professionals, managers, executives and business owners. We accompany their personal and career development by providing a portfolio of programmes that includes Open Enrolment Masters and Programmes and Company-Specific Programmes. We cover the main management practices, from General Management to more specialised disciplines like Leadership, Digital Transformation, Finance, Innovation, Marketing and much more.

The activity of Solvay Lifelong Learning is closely connected with Solvay Brussels School of Economics & Management (SBS-EM) inside the Université libre de Bruxelles (ULB).

PURPOSE AND DESCRIPTION OF THE JOB

Under the supervision of the Portfolio Director (N+1), and in collaboration with academic and operations teams, the Program Manager is responsible for the following tasks in the lifecycle of educational programmes (online and on campus):

• Development of new educational programmes: strategy, vision, content, and financials (Profit &Loss statement)
• Marketing and Sales
• Recruitment and Admissions
• Alumni management

The Program Manager entrusts and briefs the operational team to run the educational programmes under his/her responsibility.

The current developments are focused on Sustainability, Entrepreneurship, Leadership and Digital Transformation.

Your responsibilities are based on three main components:

1. The preparation of the programme(s)

You:

Define the Programme Value Proposition:

• Definition of the target segment
• Value Proposition definition
• Extracurricular Activities Definition
• Competition analysis and Definition of Unique Selling Proposition (USP)

Structure the Programme:

• Content set-up with Academic Directors and Faculty Members
• Pedagogical Objectives and learning methods (AoL: assurance of learning)
• Sessions/courses Objectives and Content (IoL: intents of learning)
• Faculty and Content Management (inc. coherence and quality)
• Pedagogical Content (cases, articles, simulations, assessments and exams,...)
• Continuous pedagogical improvement
• Faculty/teacher selection & briefing

Define the Programme Budget:

• Budget development & Follow-up (pricing, costs, teacher fee, etc)

2. Programme Sales & Marketing

You:

Define and roll out the Marketing and Sales Strategy, in collaboration with the marketing team in the framework of the School Marketing Strategy:

• Marketing plan and investment definition
• Sales plan and investment definition
• Partnership strategy (relay, press, ...)
• Partnership Management
• Event Management
• CRM Management (workflows, conversion rate, ...)

Are responsible for all Sales activities:

• Leads Follow-up
• Sales Follow-up (Invoicing participants & payment follow up,...)

3. Student Success

You are responsible for the:

• Recruitment of applicants, incl. specific admission processes
• Administrative student follow-up (attendance, examinations, financials)

4. In addition to these 3 components,

You (pro-)actively participate in the life of Solvay Lifelong Learning Executive Education and its continuous improvement. You

• Support digital development and solutions
• Are part of the Sales, Admissions and Marketing team and participate in transversal projects
• Support the organization of global events
• Are involved in various cross-cutting projects, including company strategy and growth

REQUIREMENTS

For this position, we are looking for a person with the following skills and experience:

Skills:

• Pedagogical sensibility
• Fluency in spoken and written English and French
• Customer-oriented mindset
• Outstanding interpersonal skills
• Rigorous Organizational competences
• Great Digital fluency (Office, CRM, ...)
• Happy to interact with demanding stakeholders and to build strong relations within a multi-cultural environment
• Ability to take initiative, prioritize and work under set deadlines
• Ability to work independently and in a team

Profile and Experience:

• Min. 1 to 3-year experience in a customer relations, admission or education sales department.
• Experience in multi-tasking, project management and sales preferred
• Knowledge of the executive education sector is a plus
• Experience in a demanding business environment is an asset
• A mindset that matches our values of collaboration, entrepreneurship, excellence, free inquiry and sustainability

BENEFITS

We offer:

• a full-time exciting job in a leading organisation,
• a dynamic and an international team
• a non-routine position in constant interaction with multi-cultural stakeholders
• a competitive salary package, in line with your experience