Operations Support Employées (H/F)

Deliver excellent Operations Support service within the areas relevant for the market e.g. :

- Administration

- Transactional tasks not handled in Shared Service Center

- Logistics queries

 Escalated complaints 2nd level support

Helps implementing standardization of Operations Support tasks across markets in the region by sharing knowledge

Personal Responsability :

 - Ownership and achievement of personal targets, KPIs and objectives to drive own success as well as overall business success.

- Be open to and engaged with performance management and coaching agenda – learn and develop though interactions with managers and peers.

- Be a proactive and effective contributor to overall Operations function.

- Embody a one team mindset.

- Skilled CRM user – full compliance with CRM standards and requirements.

- Systems minded with the ability to easily navigate multiple screens and software programmes and adapt quickly to new systems.

- Good level of basic education.

- Good level of basic literacy and numeracy skills.

- Problem solving in a customer service environment.

- First class communication skills, both written and verbal, mainly written

- Comfortable working in a fast-paced environment.

- Comfortable working to targets/KPIs.

- Comfortable giving and receiving feedback.

- Experienced CRM user is an advantange

- Fluent in written and spoken Flemish/French

Une mission interim sur du long terme