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Customer Success Advisor - Business Services

Employeur
Michael Page
Lieu
Brussels
Salaire
Negotiable
Date de clôture
7 juil. 2022

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Fonction
Achat / Vente, Account Manager, Sales - service interne
Secteur
Enseignement / Formation, Formation
Type de contrat
CDI
Temps de travail
Temps plein
Niveau d'expérience
5 à 10 ans d'expérience

Détails de l'offre

As Customer Success Advisor you'll be responsible for leading client engagement.

You will work with clients, the company & 3rd party resources to help clients implement & deploy the solutions.

Client Details

The client is a global training company.

They bring various solutions in commercial training, performance improvement & change management.

They bring a tailor-made approach to develop the right solution for each customer, allowing them to drive their business forward.

The company is evolving & growing a lot - they are looking for an experienced Customer Success Advisor to strengthen their team.

Description

As Customer Success Advisor your main responsibilities will be to:

  • Collaborate with international strategic clients (large & global companies)
  • Closely work with various stakeholders (client leaders, internal & external experts) to create a strategy for commercial performance improvement aligned with the Client's business strategy
  • Define ROI metrics to track commercial performance improvement strategy
  • Manage business reviews with clients
  • Closely work with the account team to build & manage the Strategic Account Plan
  • Evaluate & interpret results from various sources (assessments, online learning scores, workshop feedback, etc)
  • Provide optimization recommendations to clients based on commercial performance improvement monitoring
  • Provide best practices & support in driving behavior change that will help clients to get the most out of their commercial performance initiative

Profile

The successful candidate will have the following qualities:

  • Relevant experience in Customer Success, preferably in the Business services sector
  • Ability to manage projects & changes
  • Fluent in English
  • Strong communication & influencing skills
  • Ability to take initiatives
  • Ability to work & travel internationally (up to 25%)
  • Team-oriented, ability to work in a fast-paced environment
  • Problem solver & well organized
  • Self-motivated & reliable to be accountable for outcomes

Job Offer

In this role, you will have the opportunity to:

  • Be part of a fast-growing & dynamic company
  • Have access to modern office space
  • Get a hybrid way of working (home/office)
  • Get an interesting fixed salary based on your experience
  • Get a bonus scheme based on the company's performances
  • Get an extra-legal benefits package

Entreprise

At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.  We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

As an employer looking to hire, or a candidate aiming to grow your career, Michael Page offers you a team who understand your market, backed by the resources and expertise of a global network.

We specialise in the following disciplines: Banking & Financial Services - Engineering & Manufacturing – Finance - Healthcare & Life Sciences - Human Resources - Information Technology - Interim Management - Procurement & Supply Chain - Sales & Marketing - Tax & Legal

Together with Page Personnel, Page Executive and Page Outsourcing, Michael Page is part of PageGroup.  We’re confident that our expertise will help you meet your recruitment or job search goals. Get in touch to find out more.

Nous trouver
Website
Téléphone
02/290 97 26
Lieu
Marsveldplein (Bastion Tower) 5
Brussels
1050
BE

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