Offre d'emploi : Senior CRM/Salesforce Manager (EU Public Sector)

Recruteur
Deloitte
Région
Zaventem
Publication
mercredi 15 juin 2022
Date limite
mercredi 27 juillet 2022
Réf
220000J7
Type de contrat
CDI
Temps de travail
Temps plein
Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

 

Your journey with us​             

Does the EU Public Sector fascinate you? Are you a tech-savvy professional?

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce. We are looking to strengthen this market leading team with a Senior CRM Digital Transformation Manager (EU Public Sector) who will:

  • Manage and deliver CRM transformation projects at clients, in an Agile mode. Projects will vary from strategic discoveries to CRM implementations (with Salesforce as an enabling technology)
  • Act as a subject expert in the EU public sector industry and support project teams in understanding the needs and processes and identifying the areas of improvements using a CRM
  • Follow-up on the latest developments in the government & public sector (regulatory, processes, technology), train and coach colleagues on the latest trends in the sector;
  • Grow and maintain relationships with different stakeholders from the Operational and IT departments at our public sector clients
  • Drive high performance from people while fostering collaboration across businesses and borders in order to meet the clients’ and Deloitte’s key objectives
  • Lead by example and develop high-performing people and teams by challenging, supporting and continuously coaching and steering them
  • Act as an entrepreneur and contribute in your own way to the growth of our business by exploring market needs, defining and presenting proposals
 

Let’s talk about you

  • At least 5 years of relevant experience with or in the EU public sector
  • Experience as a technical/functional/product owner role during a CRM implementation project leveraging modern technologies such as Salesforce
  • A good knowledge of CRM processes and trends (Salesforce, Microsoft, Oracle, SAP,…);
  • Experience in translating business requirements and processes into technical solutions
  • Experience in steering and coaching a delivery team to ensure the success of the project while minimize project risks
  • Ability to develop and manage project scopes, resources, timing and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Knowledge of Agile and experience to act as Scrum Master is a key advantage;
  • Strong communication and analytical skills, team player, intellectually curious
  • Fluent English with knowledge of at least Dutch or French, ideally both
Consulting stands for connecting innovation, transformation and leadership. We help our clients imagine, deliver and run their future, use the latest technologies, from strategy development through implementation. Because impact isn’t created alone. Together we can make history, join us! Part of Consulting, we focus within the Customer & Marketing portfolio on enterprise wide digital transformations that start and end with the customer. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. Our team connects our talents in strategy, design, innovation, and brand (Imagine) with data, insight, commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect the business with its future in a way no traditional consultancy or agency can. Within the Customer & Marketing portfolio, we organize in four teams: Customer Strategy & Applied Design, Marketing & Commerce, Digital Customer, and Digital Mix. 

As part of the Digital Customer offering, you will be responsible to elevate the human experience. Working together, we offer fully integrated, game-changing solutions for public sector clients ranging from general directors to chief digital officers. By leveraging on industry expertise, design capabilities, new technologies and cloud solutions, you will empower our public sector clients and allow them to rethink how they connect with their customers across every platform, every device and every step of the citizen and enterprise journey. Our approach is to start from the user needs, convert them into concepts, design tangible prototypes, and finally develop and implement concrete solutions, always keeping in mind the business impact they entail.

 

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory.

+5000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions.  We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

 

Why Deloitte?

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.  

Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact. 

We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

  • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
  • Sustainable transport options offered by Mobility@Deloitte
  • Flexible work arrangements for all and initiatives supported by Parents@Deloitte
  • Wellbeing tips and activities powered by Energise@Deloitte
  • Topped off with other health benefits and insurance opportunities
Empowering our employees with flexible work arrangements remains essential in today's reality: 

    Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).   Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime
Join us to make an impact together! Apply now!


 
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