Offre d'emploi : CRM Functional Delivery Manager in Health care & Life Sciences

mercredi 22 juin 2022
Date limite
mercredi 3 août 2022
Type de contrat
Temps de travail
Temps plein
Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

As a CRM Transformation Senior Consultant / Manager you have a dual role: 

    You deliver impactful Customer Transformation projects in the CRM space (Sales, Service, Marketing)  You play an active role in the growth and development of our Customer Relationship Management practice (Manager role)
Our practice helps clients with the visioning, designing, planning, execution and adoption of CRM business transformation programs that deliver tangible results and we are recognized as the most impactful and innovative provider of CRM solutions in Belgium.

Given our broad service portfolio and excellent client relationships, there are many opportunities to grow our services at our existing clients and attract new clients. This means you will:

    Explore business needs, define project proposals and presenting them to the management Play a key delivery role based on your expertise in the CRM domain: ranging from subject matter expert in CRM vision and roadmap project to leading the actual business transformation project or a specific project stream Drive the development of our practice and the people with a specific focus on life sciences and healthcare (Commercial and R&D)

Let’s talk about you 

  • You have a life Sciences track record through projects;
  • You have 4-8 years of experience in a functional role;
  • You are passionate about CRM business transformation and technology;
  • You have experience with translating business processes and requirements into technical solutions;
  • You have strong English written and oral communication skills (Dutch and/or French is a plus);
  • You are a team player with strong communication skills;
  • You have a strong ability to steer and coach a team of consultants;
  • You are open to work in an international environment and to work abroad if needed;
  • You have experience working with CRM technologies such as or Oracle/Siebel;
  • You have experience about Sales, Marketing or Service processes is a must.

Consulting stands for connecting innovation, transformation and leadership. We help our clients imagine, deliver and run their future, use the latest technologies, from strategy development through implementation. Because impact isn’t created alone. Together we can make history, join us!    

Within Customer & Marketing, better known as Deloitte Digital, we believe that by working together with the client from defining their digital strategy to its execution, we can generate the most impact.

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce.

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory. 

+5000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions.  We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energies you.  

Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.  

We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into: 

  • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
  • Sustainable transport options offered by Mobility@Deloitte 
  • Flexible work arrangements for all and initiatives supported by Parents@Deloitte 
  • Wellbeing tips and activities powered by Energise@Deloitte 
  • Topped off with other health benefits and insurance opportunities
Empowering our employees with flexible work arrangements remains essential in today's reality: 

    Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).   Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime
Join us to make an impact together! Apply now!


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