Customer Service Teamlead

The Customer Service team lead is responsible for the effective and efficient running of the customer service process, in order to maximise customer satisfaction and achieve or exceed objectives.

Client Details

We are inspired to make people's lives better. Our entrepreneurial spirit and commitment to scientific excellence has made us the global leader in aesthetic dentistry.

Description

• Participate in various (international) projects, mainly aimed at process improvement.
• Participate in interdisciplinary projects, often in collaboration with sales and marketing, aimed at coordinating new trends and developments in the market.
• Guiding, training and coaching the customer service employees.
• Prepare and manage operational procedures and guidelines to achieve an efficient and accurate handling of customer services.
• Drafting and following procedures in the field of complaint handling, returns and monitoring delivery times to optimise customer service.

Profile

• Extensive knowledge of Customer Service and experience in implementing and applying relevant order management processes.
• Knowledge of logistics processes within a warehouse environment; picking orders, entering orders and preparing them for shipment.
• Good knowledge of SAP & Excel.
• Able to work at an operational level in a matrix organisation.
• Good command of the Dutch, English and French language in word and writing.

Job Offer

A dynamic 'Business to Business' sales environment in transformation, within an interesting and challenging market where the company is the market leader. A work environment where you can launch your career through the variety of tasks and projects. You will have contacts throughout the organisation and will be in contact with multiple stakeholders at different levels.