Offre d'emploi : Customer Service Representative - Isreal/Turkey/CIS countries

Région
Sint-Niklaas, East Flanders
Salaire
Negotiable
Publication
jeudi 25 août 2022
Date limite
dimanche 9 octobre 2022
Réf
JN -082022-5730044
Contact
Annelies Boons
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

Are you looking for a varied Customer Service position with an own client portfolio? Are you fluent in English and do you have an operational knowledge of Dutch? This is your chance.

Client Details

Our client, a well-known player in the automotive industry, is looking for a Customer Service Representative for Isreal/Turkey/CIS Countries.


The company is a big and international player on the market.



The office is located in Sint-Niklaas and easy accessible by car or public transport.

Description

Be part of a dynamic team responsible for managing customer inquiries and developing strong customer relations with internal and external customers. In a collaborative and inclusive environment, you will have the opportunity to learn about the products and develop your career in a global organisation.

Responsibilities

  • You will be first point of contact for our customers: answering calls and written inquiries, creating new orders in SAP, sending purchase orders to our HQ in Korea, provide follow-up information concerning orders, products, and deliveries.
  • Invoicing & document handling of shipped/delivered goods (bill of lading, packing list, certificate of origin, …).
  • Monitor backorders and facilitate the resolution of complex cases
  • Follow-up on inventory, local stock & demo trucks
  • Collaborate closely with the Sales teams providing relevant information with a positive solution driven approach.
  • Support internal teams handling information related to stock availability, order status, logistic inquiries

Profile

  • A bachelor's degree or equivalent in experience
  • A customer focused approach with excellent commercial and problem-solving skills
  • Experience in an automotive technical sector is an asset
  • Knowledge of Dutch and English; (French and/or German is a plus) (orally and writing)
  • Enjoying a variety of operational tasks
  • Prior experience in a Customer Care function is a must
  • Actively supporting process improvement opportunities which result in efficiency
  • Experience with ERP systems (SAP) & MS Office

Job Offer

  • Permanent contract after a successful interim-period
  • salary + meal vouchers + insurances
  • 20 official holidays + 12 ADV days
  • Flexible working hours
  • International and multicultural environment

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