Offre d'emploi : Customer Experience Representative

Région
Brussels
Salaire
Negotiable
Publication
vendredi 16 septembre 2022
Date limite
lundi 31 octobre 2022
Réf
JN -092022-5741354
Contact
Jennifer Miclotte
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein
  • Team Spirit
  • A company with a human approach

Client Details

My client is a great Start Up located in the center of Brussels !

Description

  • Take charge of user's requests & improve our marketplace and the user experience
  • You will have to bring a precise and fast answer to customers by emails, phone, Facebook, Twitter, etc.
  • Manage complex cases on compliance, payments, invoicing, etc.
  • Be at the heart of the product, become the expert on our platform and identify points frequently raised to customer service and suggest improvements for issues resolution towards our developers
  • Carry out marketing and/or satisfaction studies with our members. User experience is the key to success ! It turns a problem into a Wow-effect and turns a dissatisfied customer into a great ambassador!
  • Etc.

Profile

  • Languages : Dutch, French and English
  • Experience in start-up is a plus
  • Rigorous, organized and able to navigate through complexity
  • Very good communication skills, especially written, and a high level of empathy
  • An autonomous problem-solver

Job Offer

  • A good salary package
  • 100% transport indemnity
  • Lunch vouchers
  • Home office allowance
  • Premium healthcare coverage
  • Etc.

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