Offre d'emploi : Customer Success Coordinator - Medical devices
We are looking to hire a motivated Customer Success Coordinator to support, guide and inform our clients. You are commercially minded and customer focused to the extent of building good customer relationships.
We are inspired to make people's lives better. Our entrepreneurial spirit and commitment to scientific excellence has made us the global leader in aesthetic dentistry.
As a Customer Success Coordinator, your key responsibilities are:
- First point of contact for customers: answering questions, orders, service needs, complaints, monitoring delivery times or other requests.
- Advising customers & providing product information.
- Administrative follow-up of relevant information such as customer data, quotations and cooperation contracts.
- Coordinating with other teams to ensure good customer service.
- Processing of returns and warranty processing within the guidelines.
We are looking for:
- Excellent communicator with a customer-oriented focus.
- Team player.
- Flexibility & can-do mentality.
- Knowledge of SAP or similar order systems.
- Good command of MS Office, extensive knowledge of Excel.
- Good knowledge of Dutch, French and English.
Growing your career as a Full Time Customer Success Coordinator is a great opportunity to develop exceptional skills.
- You will be part of a team of 4 colleagues in Zaventem (Belgium).
- You will learn more about the Pharmaceutical market and clients.
- A varied challenge in which you can grow with an adapted training plan.
- An attractive salary package with many extra legal benefits.
- Possibility to telecommute 2 days per week.